Question on experiences with missing cards via auction

[Peter_Spaeth]

I would give it a day or two, they probably will respond to your email and make things right.

[bobbyw8469]

Tough one......although Lord is listed in the description, the picture only shows 13.

[pgconboy]

Originally Posted by bobbyw8469

Tough one......although Lord is listed in the description, the picture only shows 13.

Agreed, but this convinced me otherwise.
"Offered is a 14-card partial set of E95 Philadelphia Caramel cards from 1909"

Also, I focused on the description moreso than the pictures. Transcribing the description to my excel file to show grade/company/player to match with the set and my previous purchases.

It wasn't until post bidding for bidders did I even realize there was an odd number of cards in the photo. My previous bid was enough to win the auction through the extended time.

[oldjudge]

If you have a question it is always a good idea to call before the auction is over.

[x2drich2000]

A few years ago I had a similar experience with Goodwin. I purchased a group of T3s, but received 1 less card than I should have. Ultimately, they ended up issuing a partial refund for the missing card, but the way they handled it (delays, the check is in the mail, etc) made me not want to deal with them again. I would give it a few days to let them see if they can identify what went wrong and propose a solution. Hopefully Heritage does a better job handling it than Goodwin did.

DJ

[Aquarian Sports Cards]

While the mistake is definitely on their end, I have been interested in lots with discrepancies before and I always bring them to the attention of the auction BEFORE I bid.