How long currently for PSA to enter order into their system?

[Anish]

PSA is a joke right now. They need to hire some more people.

Just got back a 10 day that was logged in November and the cards are not even slabbed properly. If I had known it would be like this, I wouldn’t have renewed my membership.

[bobbyw8469]

Originally Posted by Anish

PSA is a joke right now. They need to hire some more people.

Just got back a 10 day that was logged in November and the cards are not even slabbed properly. If I had known it would be like this, I wouldn’t have renewed my membership.

WOW....that don't even sound right.......when in November was it logged? Even if it was late November (after Thanksgiving), and accounting for holidays, you are saying it took 45 days to do a 10 day order????

[jb67]

Just posted by Joe O. over on the other board:

Hello All,

I wanted to post this after having several conversations with customers.

The amount of recent, incoming business to PSA has been unprecedented. I have been here for over 18 years and have simply seen nothing like it.

Our staff is fully aware of how slow the turnaround times have been. There is no reason to sugar coat it…from entering the submissions into the system to shipping them out, it has been slow.

While we have added several people to our staff since our move in November and authorized plenty of overtime, the demand for our services has outpaced our ability to keep up.

The reality is that we simply can’t “go faster” or cut corners in a business like ours. Each person, at every stage of the process, is only capable of processing so many items per day.

In addition, we are handling your valuables and our company takes that quite seriously. We need to make sure that every person handling the collectibles are properly trained, and that training can take time.

The good news is that we continue to add to our team and train new members, which means we are capable of processing more items each day than ever before.

We have a loyal and passionate customer base, one that drives our brand and business. I have been on the other side (as a customer) and know how frustrating it can be to not get your collectibles back in a timely manner. So, any frustration shared by our customers out there is completely understood.

All our company can say is that we appreciate your patience more than you know as we work to further build our capacity – the right way.

Take care and thank you for your understanding,
Joe Orlando
CEO, Collectors Universe, Inc.
President, PSA & PSA/DNA

[ngnichols]

Originally Posted by jb67

Just posted by Joe O. over on the other board:

Hello All,

I wanted to post this after having several conversations with customers.

The amount of recent, incoming business to PSA has been unprecedented. I have been here for over 18 years and have simply seen nothing like it.

Our staff is fully aware of how slow the turnaround times have been. There is no reason to sugar coat it…from entering the submissions into the system to shipping them out, it has been slow.

While we have added several people to our staff since our move in November and authorized plenty of overtime, the demand for our services has outpaced our ability to keep up.

The reality is that we simply can’t “go faster” or cut corners in a business like ours. Each person, at every stage of the process, is only capable of processing so many items per day.

In addition, we are handling your valuables and our company takes that quite seriously. We need to make sure that every person handling the collectibles are properly trained, and that training can take time.

The good news is that we continue to add to our team and train new members, which means we are capable of processing more items each day than ever before.

We have a loyal and passionate customer base, one that drives our brand and business. I have been on the other side (as a customer) and know how frustrating it can be to not get your collectibles back in a timely manner. So, any frustration shared by our customers out there is completely understood.

All our company can say is that we appreciate your patience more than you know as we work to further build our capacity – the right way.

Take care and thank you for your understanding,
Joe Orlando
CEO, Collectors Universe, Inc.
President, PSA & PSA/DNA

LOL, so basically "Tough Shit. Deal with it."

Reads almost like Jeromy Murray's letter to BGS customers last year and that went over like a wet fart in church. He got crucified on message boards all over the place.

[toledo_mudhen]

Originally Posted by ngnichols

LOL, so basically "Tough Shit. Deal with it."

Reads almost like Jeromy Murray's letter to BGS customers last year and that went over like a wet fart in church. He got crucified on message boards all over the place.

Yea - I feel much better about this now wtf

[autograf]

PSA's stock took a bath yesterday because they cut their yearly dividend in half from $1.40 to $.70. Yahoo shows Joe O has 41,000 shares, so that cost him about $385,000 yesterday in losses at $9.37 a share and will cost him about $28,000 in dividend losses per year. Sounds like some savvy business decisions PSA's CEO is making.....wait, who is that?

[Republicaninmass]

While their bread and butter in the coin side is flailing away, cards are busier, far busier, busier than ever? A monh to open a package? Maybe they DOWNSIZED? Just another conspiracy theory, but 2+2 doesnt add to 4 here.

[iwantitiwinit]

Originally Posted by jb67

Just posted by Joe O. over on the other board:

Hello All,

I wanted to post this after having several conversations with customers.

The amount of recent, incoming business to PSA has been unprecedented. I have been here for over 18 years and have simply seen nothing like it.

Our staff is fully aware of how slow the turnaround times have been. There is no reason to sugar coat it…from entering the submissions into the system to shipping them out, it has been slow.

While we have added several people to our staff since our move in November and authorized plenty of overtime, the demand for our services has outpaced our ability to keep up.

The reality is that we simply can’t “go faster” or cut corners in a business like ours. Each person, at every stage of the process, is only capable of processing so many items per day.

In addition, we are handling your valuables and our company takes that quite seriously. We need to make sure that every person handling the collectibles are properly trained, and that training can take time.

The good news is that we continue to add to our team and train new members, which means we are capable of processing more items each day than ever before.

We have a loyal and passionate customer base, one that drives our brand and business. I have been on the other side (as a customer) and know how frustrating it can be to not get your collectibles back in a timely manner. So, any frustration shared by our customers out there is completely understood.

All our company can say is that we appreciate your patience more than you know as we work to further build our capacity – the right way.

Take care and thank you for your understanding,
Joe Orlando
CEO, Collectors Universe, Inc.
President, PSA & PSA/DNA

Fair enough.

[calvindog]

Originally Posted by iwantitiwinit

Fair enough.

Maybe they can stop accepting quick turnaround fees for incredibly slow service without crediting the customer for the difference?

[bobbyw8469]

Originally Posted by calvindog

Maybe they can stop accepting quick turnaround fees for incredibly slow service without crediting the customer for the difference?

You would think.

[Slinger]

Just got the email.

My bulk 45 day order was signed for on 01/18/2018. Was input today 02/10/2018.

Now the REAL waiting game begins.

[iowadoc77]

Originally Posted by calvindog

Maybe they can stop accepting quick turnaround fees for incredibly slow service without crediting the customer for the difference?

This certainly seems to be the ethical thing to do.
And the right thing to do.

[Gradedcardman]

I have always been told by PSA to write on the outside of the box what service you are paying for. If it is a special, quick turnaround special or level, write that on the box and they will grab it quicker. They have everytime for my subs.

[Anish]

Originally Posted by bobbyw8469

WOW....that don't even sound right.......when in November was it logged? Even if it was late November (after Thanksgiving), and accounting for holidays, you are saying it took 45 days to do a 10 day order????

Yup. Logged 11/10/17 and mailed 1/29/18.