My experience with LOTG

[botport]

Originally Posted by Snapolit1

I had an auction a few years ago where someone accidentally sent me the wrong card. Not LOTG. A more valuable card. I made it right. Took some time.
Sometimes things happen. No one is perfect.
As far as I know Al has one other person working with him. It it was a mistake, once you get your check you are in no worse position than you were the day before the auction started. I'd suggest taking a deep breath and calm down. Not saying I wouldn't be frustrated to but this will be made right.

PS. "My sad experience" is a tad melodramatic, no?

Steve.. I have always appreciated your comments, that's why I will respond to you. There is no need to 'take a breath' ... 'calm down' as you say... I've only relayed facts...

FH

[Snapolit1]

Originally Posted by botport

Steve.. I have always appreciated your comments, that's why I will respond to you. There is no need to 'take a breath' ... 'calm down' as you say... I've only relayed facts...

FH

I understand your frustration. It sucks when something doesn't go as it should. None of are in the hobby to get more aggravation in our lives.

But he is a good guy.

[the-illini]

Al is one of the best people in the hobby and his auction house is as reputable as you will find. He clearly made a mistake but I would bet my collection on him doing right by it.

Chris Bland

[shagrotn77]

I don't agree with the OP starting this thread, but I'm glad he did. Anyone in the hobby who wasn't already familiar with Al can now read all the glowing things people have to say about him - things that are 100% true. There are, unfortunately, a lot of bad guys in this hobby. Al is absolutely not one of them.

[clydepepper]

I won a nice Matty in the most recent LOTG auction. I had to wait a few days to mail my check, but did so before the deadline. When I had not heard anything, I tried to contact Al, but had to leave a message. He was finally able to catch me at home and informed me that he had, indeed, received my check...but I had forgotten to sign it

He was very understanding and patiently awaited my signed replacement check.

I call that outstanding customer service! My card arrived the day before my birthday.

Thanks Al...and Happy Birthday to Me!.

[Jim65]

To me, good customer service is not whether a company makes mistakes, its how they deal with those mistakes. I've never dealt with LOTG but I will check out their auctions now after reading their comments here.

[Piratedogcardshows]

QUOTE: I learned this today, because that customer read this thread, reviewed his shipment, and realized he had the cards.



He must have won a fair number of lots if he had to review his invoice to see he had 11 extra T206 slabbed cards. I think that sort of thing would stand out by just opening the package and looking at the cards.

[pokerplyr80]

Originally Posted by Jason

QUOTE: I learned this today, because that customer read this thread, reviewed his shipment, and realized he had the cards.



He must have won a fair number of lots if he had to review his invoice to see he had 11 extra T206 slabbed cards. I think that sort of thing would stand out by just opening the package and looking at the cards.

I thought the same thing too. How many cards would you have to purchase to not notice 11 extra graded t206s? 100?

Much more likely that he realized people would be keeping an eye out for these cards and he would never be able to sell them. Or he figured they were just a Christmas gift from the AH.

[calvindog]

Originally Posted by pokerplyr80

I thought the same thing too. How many cards would you have to purchase to not notice 11 extra graded t206s? 100?

Much more likely that he realized people would be keeping an eye out for these cards and he would never be able to sell them. Or he figured they were just a Christmas gift from the AH.

This is almost impossible to believe, in my opinion. Who gets 11 extra slabbed cards in an auction win and doesn't notice?

Can we learn who this lucky fellow is? Also, were all of the 11 cards returned to Al? Excuse me if this has been answered above, I can't bear to read all of it.

[sb1]

You would be surprised to know how many people receive winnings and don't go through them closely or even open them for weeks, some times months. There are some buyers who win dozens of lots of bulk lots and it all blends together as well.

Same with consignors who get checks and don't cash them for weeks or months.

Some folks have other things to do, or assume since they have the box/check in hand there is no rush to do further.


Scott

[iowadoc77]

Originally Posted by Jim65

To me, good customer service is not whether a company makes mistakes, its how they deal with those mistakes. I've never dealt with LOTG but I will check out their auctions now after reading their comments here.

This is said very well. We all make mistakes and the measure of our character is our reaction to those mistakes.

[vintagebb2014]

+1

[bbcard1]

Al is super solid. We have never met, but I consider him a friend in the hobby. He is always super responsive to my emails, I have sold through him and bought though him and am 100% confident in him. Ok. 99.897%. Because businesses of all sizes make occasional mistakes.