My experience with LOTG

[botport]

Originally Posted by Wite3

I would not worry, Al will make it right. He runs a great auction and has always been a stand up guy. Keep in mind also, the east coast is getting crushed right now and the USPS has issued an advisory, so your check might be delayed.

Great auction ? ... Does that mean losing buyers cards?

Sorry I disagree.

East coast snow... ok true... I am dealing with that also but have within the last 5 days confirmed deliveries from PA to MN and NJ.

[Snapolit1]

Originally Posted by botport

Great auction ? ... Does that mean losing buyers cards?

Sorry I disagree.

East coast snow... ok true... I am dealing with that also but have within the last 5 days confirmed deliveries from PA to MN and NJ.

I had an auction a few years ago where someone accidentally sent me the wrong card. Not LOTG. A more valuable card. I made it right. Took some time.
Sometimes things happen. No one is perfect.
As far as I know Al has one other person working with him. It it was a mistake, once you get your check you are in no worse position than you were the day before the auction started. I'd suggest taking a deep breath and calm down. Not saying I wouldn't be frustrated to but this will be made right.

[botport]

Originally Posted by Snapolit1

I had an auction a few years ago where someone accidentally sent me the wrong card. Not LOTG. A more valuable card. I made it right. Took some time.
Sometimes things happen. No one is perfect.
As far as I know Al has one other person working with him. It it was a mistake, once you get your check you are in no worse position than you were the day before the auction started. I'd suggest taking a deep breath and calm down. Not saying I wouldn't be frustrated to but this will be made right.

PS. "My sad experience" is a tad melodramatic, no?

Steve.. I have always appreciated your comments, that's why I will respond to you. There is no need to 'take a breath' ... 'calm down' as you say... I've only relayed facts...

FH

[Snapolit1]

Originally Posted by botport

Steve.. I have always appreciated your comments, that's why I will respond to you. There is no need to 'take a breath' ... 'calm down' as you say... I've only relayed facts...

FH

I understand your frustration. It sucks when something doesn't go as it should. None of are in the hobby to get more aggravation in our lives.

But he is a good guy.

[the-illini]

Al is one of the best people in the hobby and his auction house is as reputable as you will find. He clearly made a mistake but I would bet my collection on him doing right by it.

Chris Bland

[shagrotn77]

I don't agree with the OP starting this thread, but I'm glad he did. Anyone in the hobby who wasn't already familiar with Al can now read all the glowing things people have to say about him - things that are 100% true. There are, unfortunately, a lot of bad guys in this hobby. Al is absolutely not one of them.

[clydepepper]

I won a nice Matty in the most recent LOTG auction. I had to wait a few days to mail my check, but did so before the deadline. When I had not heard anything, I tried to contact Al, but had to leave a message. He was finally able to catch me at home and informed me that he had, indeed, received my check...but I had forgotten to sign it

He was very understanding and patiently awaited my signed replacement check.

I call that outstanding customer service! My card arrived the day before my birthday.

Thanks Al...and Happy Birthday to Me!.

[Jim65]

To me, good customer service is not whether a company makes mistakes, its how they deal with those mistakes. I've never dealt with LOTG but I will check out their auctions now after reading their comments here.

[Piratedogcardshows]

QUOTE: I learned this today, because that customer read this thread, reviewed his shipment, and realized he had the cards.



He must have won a fair number of lots if he had to review his invoice to see he had 11 extra T206 slabbed cards. I think that sort of thing would stand out by just opening the package and looking at the cards.

[iowadoc77]

Originally Posted by Jim65

To me, good customer service is not whether a company makes mistakes, its how they deal with those mistakes. I've never dealt with LOTG but I will check out their auctions now after reading their comments here.

This is said very well. We all make mistakes and the measure of our character is our reaction to those mistakes.

[vintagebb2014]

+1

[bbcard1]

Al is super solid. We have never met, but I consider him a friend in the hobby. He is always super responsive to my emails, I have sold through him and bought though him and am 100% confident in him. Ok. 99.897%. Because businesses of all sizes make occasional mistakes.