Heritage Auction Question

[iowadoc77]

I realize it was my fault, but with the different ending last night, one consigner missed out in at least $500 on a lot I was not able to up my bid on.
Huge fan of heritage, but this one was very frustrating.

[jefferyepayne]

I came here specifically looking for this discussion today. I can't believe that the one of the biggest auction house on the planet can't make their auction rules clearer. I've been bidding on HA auctions for years and still can never tell whether I've actually won something, an item is truly closed vs. shifting to a Live auction, etc. Their site is confusing at best, its difficult to tell for any auction what the rules are as the stated rules often conflict with text on the pages for a specific auction.

As Jamey mentioned, after I THOUGHT bidding on items was done, you could still type in a new bid and it would pop up a message telling you to go to their Live Auction site to bid further. VERY confusing as I went there multiple times, frantically searching for a Live auction as I was afraid that my high bid was somehow going to be overtaken without me being able to respond. I finally gave up and just went to bed. That's an hour of my life I'll never get back.

jeff

[iowadoc77]

Originally Posted by jefferyepayne

I came here specifically looking for this discussion today. I can't believe that the one of the biggest auction house on the planet can't make their auction rules clearer. I've been bidding on HA auctions for years and still can never tell whether I've actually won something, an item is truly closed vs. shifting to a Live auction, etc. Their site is confusing at best, its difficult to tell for any auction what the rules are as the stated rules often conflict with text on the pages for a specific auction.

As Jamey mentioned, after I THOUGHT bidding on items was done, you could still type in a new bid and it would pop up a message telling you to go to their Live Auction site to bid further. VERY confusing as I went there multiple times, frantically searching for a Live auction as I was afraid that my high bid was somehow going to be overtaken without me being able to respond. I finally gave up and just went to bed. That's an hour of my life I'll never get back.

jeff

Thanks Jeff.
Hope Heritage reads this thread. Much room for improvement. Live auction search was miserable. Will likely just sit next live auction out

[Stampsfan]

Originally Posted by jefferyepayne

I've been bidding on HA auctions for years and still can never tell whether I've actually won something, an item is truly closed vs. shifting to a Live auction, etc. jeff

+1

[Griffins]

I had the same problem last nite too- wasn't really sure I'd won anything until I got my daily multiple lots tracked email today, and seemed to indicate I had won last nite.

[MR RAREBACK]

+2

[glchen]

I don't understand how a bidder can't tell that they've won a lot. When you login to Heritage, you can choose to view only those lots that you are winning. The winning lots will appear in green. If the lot is green and says it is Closed, you've won it.

[botn]

Originally Posted by glchen

I don't understand how a bidder can't tell that they've won a lot. When you login to Heritage, you can choose to view only those lots that you are winning. The winning lots will appear in green. If the lot is green and says it is Closed, you've won it.

Agreed. It was entirely clear to me what I had won, lost, what I was high bidder on, etc.

[jefferyepayne]

Originally Posted by glchen

I don't understand how a bidder can't tell that they've won a lot. When you login to Heritage, you can choose to view only those lots that you are winning. The winning lots will appear in green. If the lot is green and says it is Closed, you've won it.

That may be true. But the column header on top of the "Closed" column you reference says "Batch Bids". If the column header was "Auction Status" or "Lots Status" then it would be clearer. Also, when a lot says its "Closed", if you go to the lot itself, the lot will still say "In Extended Bidding" and provide a box for you to enter a next bid. If you add a bid it will tell you that you must bid in the Live Auction and will ask if you want to go to their Live Auction site.

All very confusing. Why not just say "Lot Closed" on the Lot page after bidding has been completed and not provide a box to enter an additional bid? That's what ever other auction house on the planet does.

jeff