Heritage Auction Question

[jefferyepayne]

I came here specifically looking for this discussion today. I can't believe that the one of the biggest auction house on the planet can't make their auction rules clearer. I've been bidding on HA auctions for years and still can never tell whether I've actually won something, an item is truly closed vs. shifting to a Live auction, etc. Their site is confusing at best, its difficult to tell for any auction what the rules are as the stated rules often conflict with text on the pages for a specific auction.

As Jamey mentioned, after I THOUGHT bidding on items was done, you could still type in a new bid and it would pop up a message telling you to go to their Live Auction site to bid further. VERY confusing as I went there multiple times, frantically searching for a Live auction as I was afraid that my high bid was somehow going to be overtaken without me being able to respond. I finally gave up and just went to bed. That's an hour of my life I'll never get back.

jeff

[iowadoc77]

Originally Posted by jefferyepayne

I came here specifically looking for this discussion today. I can't believe that the one of the biggest auction house on the planet can't make their auction rules clearer. I've been bidding on HA auctions for years and still can never tell whether I've actually won something, an item is truly closed vs. shifting to a Live auction, etc. Their site is confusing at best, its difficult to tell for any auction what the rules are as the stated rules often conflict with text on the pages for a specific auction.

As Jamey mentioned, after I THOUGHT bidding on items was done, you could still type in a new bid and it would pop up a message telling you to go to their Live Auction site to bid further. VERY confusing as I went there multiple times, frantically searching for a Live auction as I was afraid that my high bid was somehow going to be overtaken without me being able to respond. I finally gave up and just went to bed. That's an hour of my life I'll never get back.

jeff

Thanks Jeff.
Hope Heritage reads this thread. Much room for improvement. Live auction search was miserable. Will likely just sit next live auction out

[Stampsfan]

Originally Posted by jefferyepayne

I've been bidding on HA auctions for years and still can never tell whether I've actually won something, an item is truly closed vs. shifting to a Live auction, etc. jeff

+1

[Griffins]

I had the same problem last nite too- wasn't really sure I'd won anything until I got my daily multiple lots tracked email today, and seemed to indicate I had won last nite.

[MR RAREBACK]

+2

[glchen]

I don't understand how a bidder can't tell that they've won a lot. When you login to Heritage, you can choose to view only those lots that you are winning. The winning lots will appear in green. If the lot is green and says it is Closed, you've won it.

[botn]

Originally Posted by glchen

I don't understand how a bidder can't tell that they've won a lot. When you login to Heritage, you can choose to view only those lots that you are winning. The winning lots will appear in green. If the lot is green and says it is Closed, you've won it.

Agreed. It was entirely clear to me what I had won, lost, what I was high bidder on, etc.

[jfkheat]

When I went to try to raise bids of cards I was interested in it didn't say closed. This was shortly after the regular end time for the auction. I clicked on the card and entered a bid. That is when the live auction thing popped up. Like Jeff, I spent a while trying to find the "live auction". When I first looked there was a live auction for coins but it closed fairly quickly. It wasn't until later that CLOSED showed up beside the items. I had been outbid on everything that I had bid on. I was planning to place more bids during the extended bidding. Oh well, it saved me money that can now be spend elsewhere.
James

[Forever Young]

Originally Posted by botn

Agreed. It was entirely clear to me what I had won, lost, what I was high bidder on, etc.

Agree.. it is pretty clear to me too. That said, it is not my first time. Pre-bidding ends.. each lot goes into extended bidding individually with live time left showing. Green winning.. red losing. The end.

Gary! Great pickup! Heritage had some great cards, autos and photos! Good stuff!

[jefferyepayne]

Originally Posted by glchen

I don't understand how a bidder can't tell that they've won a lot. When you login to Heritage, you can choose to view only those lots that you are winning. The winning lots will appear in green. If the lot is green and says it is Closed, you've won it.

That may be true. But the column header on top of the "Closed" column you reference says "Batch Bids". If the column header was "Auction Status" or "Lots Status" then it would be clearer. Also, when a lot says its "Closed", if you go to the lot itself, the lot will still say "In Extended Bidding" and provide a box for you to enter a next bid. If you add a bid it will tell you that you must bid in the Live Auction and will ask if you want to go to their Live Auction site.

All very confusing. Why not just say "Lot Closed" on the Lot page after bidding has been completed and not provide a box to enter an additional bid? That's what ever other auction house on the planet does.

jeff

[egbeachley]

I thought I was the only one who had problems with Heritage.

Despite the posters saying the bidding works fine, there is clearly an issue. When the "extended bidding" occurs, it won't accept bidding increases and takes you to a "Live Auction" link to proceed there. But that doesn't work. So you are stuck with your last bid and can't increase it.