Thoughts on an auction house screw up

[keithsky]

For a $1,600 card I would definitely go pick it up myself and avoid any other problems like it getting lost or delivery problems or getting stolen on your doorstep any variety of things as long as you know it's sitting at the FedEx office I would just avoid any problems and go get it myself. That's a lot of money to be letting float around and avoid any more problems. Then get ahold of the auction house and tell him the situation to see if they would do anything for you.

[ullmandds]

i too have had this happen to me...by the same auction house a few times...each time I told them to please send to the send to address...not the billing address.

So I sucked it up and picked up the items from the fed ex facility 20 miles away.

I don't deal with this house anymore...for a myriad or reasons.

[sycks22]

I've had auction houses send it to my house 2 houses ago in a different state before. I've called them and told them what my address was and they called up UPS and corrected the problem. Not a big deal if it happens once, but it's happened numerous times. I always hold high end cards coming in at fedex anyways.

[Leon]

Sounds like a human mistake on shipping to the wrong place.

A note from an ex-auctioneer, if you move, make sure you change your shipping address in the auction systems. We had many, many people move and never say anything so we shipped to incorrect addresses. It happens...

.

[Jobu]

I think you should definitely get a refund on the shipping charges but I wouldn't hold out hope for more than that.

[packs]

Haven't even received a response from the house. Real classy. Will never bid again. PM me if you want to know the AH. Human error or not, if one of the tenants at the apartment building they shipped to (despite my directions) would have claimed the package as their own and kept it, I have no doubt the AH would have hid behind the billing address and delivery and refused to refund me. So while this might be a small issue in reality, the truth is I could be out a $1,600 card due to no fault of my own.

[drmondobueno]

Originally Posted by packs

Haven't even received a response from the house. Real classy. Will never bid again. PM me if you want to know the AH. Human error or not, if one of the tenants at the apartment building they shipped to (despite my directions) would have claimed the package as their own and kept it, I have no doubt the AH would have hid behind the billing address and delivery and refused to refund me. So while this might be a small issue in reality, the truth is I could be out a $1,600 card due to no fault of my own.

Name the house. Back up your position and walk away.