Thoughts on an auction house screw up

[D. Bergin]

Can you request FedEx forward the package to the address of your choosing? Or the auction house can request to forward the package to your alternative address?

When I worked at UPS we handled address changes all the time.

[jfkheat]

Originally Posted by D. Bergin

Can you request FedEx forward the package to the address of your choosing? Or the auction house can request to forward the package to your alternative address?

When I worked at UPS we handled address changes all the time.

This is what I would do.

James

[ALR-bishop]

For $1600 I would pick that thing up myself, hassle or not, rather than taking a chance that between the Auction House and carrier they now get it to you at another address. Then send note to AH asking for refund on shipping. You may not get it, but better to have an expensive card's fate in your own hands at this point

[packs]

That is why I arranged for pick up instead of re-delivery. I don't want to risk anything with such an expensive card. My billing address is an apartment building with many tenants, which is the exact reason I specified it be shipped elsewhere. It just really bothers me that they would be so careless. I checked my invoice it very clearly says Bill To and Ship To and they are two different addresses.

[Exhibitman]

Their mistake; their duty to make it right. But good luck with that.

[packs]

The other thing that really bugs me is that if the FedEx guy gave it to some random person at the building the AH would probably just say "it was delivered not our problem" even though it was sent to the wrong address. This has now become my problem when all I did was pay promptly and give easy to follow instructions on where to send the card.

[Leon]

Originally Posted by Exhibitman

Their mistake; their duty to make it right. But good luck with that.

I agree with this too.....human mistake, we all make them, but do the right thing and help the customer out.

[Snapolit1]

I'd forget it and not aggravate myself too badly about what could have happened . . . but you got to wonder. Pretty fundamental screw up for someone whose business it is to sell and mail things.

Reminder to check the website of the AHs you are registered with periodically and confirm that everything is hunky dory.

[ls7plus]

Originally Posted by ALR-bishop

For $1600 I would pick that thing up myself, hassle or not, rather than taking a chance that between the Auction House and carrier they now get it to you at another address. Then send note to AH asking for refund on shipping. You may not get it, but better to have an expensive card's fate in your own hands at this point

+1 there, and make sure the auction house has the address straight in their records for the future.

Best always,

Larry