Thoughts on an auction house screw up

[Stonepony]

I think a friendly reminder to the AH that you have a seperate shipping address should suffice.

[brob28]

If it were me, I'd just send note letting them know of the mistake and let it go this time. If it continues to happen on any future purchases, I'd take it farther.

[D. Bergin]

Can you request FedEx forward the package to the address of your choosing? Or the auction house can request to forward the package to your alternative address?

When I worked at UPS we handled address changes all the time.

[jfkheat]

Originally Posted by D. Bergin

Can you request FedEx forward the package to the address of your choosing? Or the auction house can request to forward the package to your alternative address?

When I worked at UPS we handled address changes all the time.

This is what I would do.

James

[ALR-bishop]

For $1600 I would pick that thing up myself, hassle or not, rather than taking a chance that between the Auction House and carrier they now get it to you at another address. Then send note to AH asking for refund on shipping. You may not get it, but better to have an expensive card's fate in your own hands at this point

[packs]

That is why I arranged for pick up instead of re-delivery. I don't want to risk anything with such an expensive card. My billing address is an apartment building with many tenants, which is the exact reason I specified it be shipped elsewhere. It just really bothers me that they would be so careless. I checked my invoice it very clearly says Bill To and Ship To and they are two different addresses.

[Exhibitman]

Their mistake; their duty to make it right. But good luck with that.

[ls7plus]

Originally Posted by ALR-bishop

For $1600 I would pick that thing up myself, hassle or not, rather than taking a chance that between the Auction House and carrier they now get it to you at another address. Then send note to AH asking for refund on shipping. You may not get it, but better to have an expensive card's fate in your own hands at this point

+1 there, and make sure the auction house has the address straight in their records for the future.

Best always,

Larry

[glchen]

Originally Posted by brob28

If it were me, I'd just send note letting them know of the mistake and let it go this time. If it continues to happen on any future purchases, I'd take it farther.

I would do this also. This has happened to me before where a major AH shipped to my billing address instead of my shipping address. Basically, my billing address is my home where USPS/FedEx/UPS often just leave very expensive packages outside my door where anybody can get them or just toss them over my backyard fence, or of course, mis-deliver to my neighbors, all of which has happened. Therefore, I just ship to my office, where I haven't lost or had a single mis-delivered package.

For the auction house that this happened to me on, what happened was that they had updated the Shipping Address in their system, but hadn't updated the Shipping Address within their UPS system. Once they fixed that, all was good. The other thing that I've done is that now I use my work address for both my billing and shipping address. So, if I get invoices sent to my work address, it's no big deal, but then this way, there is only one address the AH has, so there *shouldn't* be any shipping errors.

[packs]

The issue is that they require your debit card in order to register. My debit card has a different address associated with it even though I don't use to pay for winnings. I always send a check. So they wouldn't even have that address if they didn't require it to register.

I sent them a note asking for a refund on shipping since it was $16 I didn't need to spend.