ebay sucks...advice needed

[cammb]

I would definitely fight it.. Ebay does not allow a return for buyers remorse and this is exactly what it is It is not an appliance or something electrically working etc. I have won on two occaisions. If you lose, you will have to send him a return label. Please do this. If you make the seller return on his dime, he may send it via fed Ex or UPS and you will have to pay that.

[sporteq]

Call ebay/paypal... tell them your situation. Then go over your listing with them. Make them aware... that YOU have a "NO" refund as stated in your auction listing. Also let them (ebay/paypal) know that you couldn't refund your buyer anyhow, do to the fact that, they could possibly TAMPERED with your product and it could be worth much less now.


It's up to the BUYER to read the listing properly. The buyer should NOT have bid if he/she read the listing correctly.

YOU WIN!!!

best of luck!

[ullmandds]

I called ebay...told them my story...they encouraged me to try to come to terms with the buyer before they intervene.

I sent buyer an email accusing him of buyers remorse and reiterating that I made no claims to condition in listing and have a no return policy...I have not heard back?

[Runscott]

Originally Posted by ullmandds

I called ebay...told them my story...they encouraged me to try to come to terms with the buyer before they intervene.

I sent buyer an email accusing him of buyers remorse and reiterating that I made no claims to condition in listing and have a no return policy...I have not heard back?

Pete, just a word of warning - If the buyer withdraws his complaint he is allowed to leave negative feedback. If ebay closes the case (finds in your favor), he is not allowed to leave feedback.

[ullmandds]

Originally Posted by Runscott

Pete, just a word of warning - If the buyer withdraws his complaint he is allowed to leave negative feedback. If ebay closes the case (finds in your favor), he is not allowed to leave feedback.

im not so sure i really care about 1 negative? should i be more concerned?

[vthobby]

Pete,

You will lose this case. I am sorry I am being so direct but I just had a case that was 95 days old!!!!! I offered 14 day returns and the guy files a claim 95 days after the auction ended!!!!!! I can not make this up.

ScreamBay does not care about sellers. They will possibly listen to your truths and then tell you there is nothing they can do. The buyer will win. In my case, I just stalled as long as I could and only responded on the last day that Ebay said I needed to. They took my money back. Mine was very similar where the buyer simply had a change of heart or buyers remorse and filed the claim. I would have never guessed that Ebay would even remotely allow this since it was so long but they did. Luckily it was a pretty small deal but still a pain as you know.

They simply do not care. Sorry man.

Mike

[ullmandds]

i realize i dont have much of a chance here...im just going to make it as inconvenient for the buyer as possible.

[JCC]

Originally Posted by ullmandds

I called ebay...told them my story...they encouraged me to try to come to terms with the buyer before they intervene.

I sent buyer an email accusing him of buyers remorse and reiterating that I made no claims to condition in listing and have a no return policy...I have not heard back?

yeah, from what you are saying ebay told you, it sounds like they want you to go ahead and refund the buyer on your own. if you don't, they will refund for you if/when the buyer opens a case, and will simply take the money out of your account.

[ullmandds]

Originally Posted by JCC

yeah, from what you are saying ebay told you, it sounds like they want you to go ahead and refund the buyer on your own. if you don't, they will refund for you if/when the buyer opens a case, and will simply take the money out of your account.

yes...this was my interpretation as well!

[Zach Wheat]

Originally Posted by sporteq

Call ebay/paypal... tell them your situation. Then go over your listing with them. Make them aware... that YOU have a "NO" refund as stated in your auction listing. Also let them (ebay/paypal) know that you couldn't refund your buyer anyhow, do to the fact that, they could possibly TAMPERED with your product and it could be worth much less now.


It's up to the BUYER to read the listing properly. The buyer should NOT have bid if he/she read the listing correctly.

YOU WIN!!!

best of luck!

Returns are required by eBay if the buyer claims the "...listing is not as described" even in auctions with "no refunds". And from my experience eBay interprets that very loosely, always favoring buyers. That being said, as a seller of other items (non-BB cards), I have opened cases against buyers when they have tried to take advantage of me and have not lost a case yet.

Z