Leland's Customer Service WOW!

[ibuysportsephemera]

Earlier this year I picked up my winnings in person from Lelands. Laura is a great person to deal with! Great customer service is an understatement.

Jeff

[hshrimps]

Well... I have a diff opinion. They had a 86-87 Fleer BBK full box in their last auction. They stated they will list the breakdown of those packs online. I emailed them a week before the auction ends for the breakdown and was told they will post it two days before the auction ends. (Two days before the auction ends is kind of late, don't you think? But ok...) I waited and waited and waited and nothing was listed. I was mad and didn't bother to bid. I feel sorry to the consignor since such list never exist I would think.

[joshleland]

As for the fleer box that stuff just happens
It's not good but that's the most honest answer I can give
At the end of the auction we are literally deluged with requests and sometimes we cannot get to them all
In the future email me directly and I will do everything in my power to get it done
Not an excuse as you're right the consignor might have lost out
But perhaps a remedy for the future if you decide to fleerbid again
I hope so
Josh evans

[Mikehealer]

Originally Posted by joshleland

As for the fleer box that stuff just happens
It's not good but that's the most honest answer I can give
At the end of the auction we are literally deluged with requests and sometimes we cannot get to them all
In the future email me directly and I will do everything in my power to get it done
Not an excuse as you're right the consignor might have lost out
But perhaps a remedy for the future if you decide to fleerbid again
I hope so
Josh evans

How did the consignor react when you told him of your poor customer service that cost him additional bids on his consignment?

[calvindog]

Originally Posted by Mikehealer

How did the consignor react when you told him of your poor customer service that cost him additional bids on his consignment?

Mike, let me give you a tip -- Josh does NOT appreciate criticism. LOLOL

[PM770]

Jeff, I'm surprised he never re-appeared in that restoration thread to refute your accusations of shill-bidding.

Perhaps I shouldn't be.

[Mikehealer]

Originally Posted by calvindog

Mike, let me give you a tip -- Josh does NOT appreciate criticism. LOLOL

Duly noted.

[danmckee]

Originally Posted by hshrimps

Well... I have a diff opinion. They had a 86-87 Fleer BBK full box in their last auction. They stated they will list the breakdown of those packs online. I emailed them a week before the auction ends for the breakdown and was told they will post it two days before the auction ends. (Two days before the auction ends is kind of late, don't you think? But ok...) I waited and waited and waited and nothing was listed. I was mad and didn't bother to bid. I feel sorry to the consignor since such list never exist I would think.

I have had this happen to me before at other auction houses, actually Lew Lipset even cussed me out once when I asked for a back scan the day before his auction ended. I could see his point that I was late and understood.

If it is an item that I really need extra info on, I bug the piss out of them and will even call and have them look at something right then for me.

I am not saying you should have had to bug them about it but that usually does work if it is an item you think you may have to have.

Dan

[Runscott]

Originally Posted by danmckee

I have had this happen to me before at other auction houses

I think we all have. I wish my worst experience was not getting questions answered about 86 Fleer cards. If that's the worst experience of the guy who posted it, please, please, please, call me at around two in the morning when I'm having trouble sleeping, and read me the detail from the lesser ones.

I have a group of 4-5 AH's that are pretty much tied for extraordinary service in my opinion, and Leland's is one of them.