Leland's Customer Service WOW!

[danmckee]

Originally Posted by hshrimps

Well... I have a diff opinion. They had a 86-87 Fleer BBK full box in their last auction. They stated they will list the breakdown of those packs online. I emailed them a week before the auction ends for the breakdown and was told they will post it two days before the auction ends. (Two days before the auction ends is kind of late, don't you think? But ok...) I waited and waited and waited and nothing was listed. I was mad and didn't bother to bid. I feel sorry to the consignor since such list never exist I would think.

I have had this happen to me before at other auction houses, actually Lew Lipset even cussed me out once when I asked for a back scan the day before his auction ended. I could see his point that I was late and understood.

If it is an item that I really need extra info on, I bug the piss out of them and will even call and have them look at something right then for me.

I am not saying you should have had to bug them about it but that usually does work if it is an item you think you may have to have.

Dan

[Runscott]

Originally Posted by danmckee

I have had this happen to me before at other auction houses

I think we all have. I wish my worst experience was not getting questions answered about 86 Fleer cards. If that's the worst experience of the guy who posted it, please, please, please, call me at around two in the morning when I'm having trouble sleeping, and read me the detail from the lesser ones.

I have a group of 4-5 AH's that are pretty much tied for extraordinary service in my opinion, and Leland's is one of them.