Leland's Customer Service WOW!

[geor952]

At the last National, in Cleveland, I stopped at their booth to get their opinion on a 1961 signed Koufax Topps card, a graduation gift from my father. Josh wasn't there, but the entire booth stopped what they were doing to give my little card all of their attention. In their booth was hundreds of thousands of dollars worth of memorabilia, and you would have thought my little card was the best thing ever, with the kindness and the attention they gave me and it. They said it was real. I then left the booth and sat in the food court. A few minutes later Josh tapped me on the shoulder and said his colleagues pointed me out and he offered to give me his opinion. I couldn't believe it! Of course the auto passed 3rd party grading. A great company that really added to my time at the National!

[joshleland]

Tom
I believe invoices went out the night of the auction
Maybe because we don't have your email address is where the problem lies but I'm not sure
Let me know and I will make sure you get taken care of
Josh
Jevans@optonline.net

[btcarfagno]

Originally Posted by joshleland

Tom
I believe invoices went out the night of the auction
Maybe because we don't have your email address is where the problem lies but I'm not sure
Let me know and I will make sure you get taken care of
Josh
Jevans@optonline.net

Laura took care of me. She helped me change email addresses in your system a week or so ago. It may have gone to the old one. She sent it to me and payment hit the mailbox before it got picked up today. Hopefully it gets to you Thursday or Friday.

Tom C

[Donscards]

Talk about great service from a auction house---For the 1st time in my history of buying cards in a auction, I received my card (monday) before they even received my check---Fastest ever---Great job at Lelands.

[joshleland]

Don Hontz has been my friend for about 25 years. When I cannot trust him to pay me I'm done. We sent out a lot of people's stuff without payment after this auction. That's one of the things I love about this hobby. For years I have been taking pieces off of people's tables with a simple I'll bring payment by later. I've been questioned about this by the table holder perhaps once or twice in all these years. How can I not do the same for you.
Josh Evans

[ibuysportsephemera]

Earlier this year I picked up my winnings in person from Lelands. Laura is a great person to deal with! Great customer service is an understatement.

Jeff

[hshrimps]

Well... I have a diff opinion. They had a 86-87 Fleer BBK full box in their last auction. They stated they will list the breakdown of those packs online. I emailed them a week before the auction ends for the breakdown and was told they will post it two days before the auction ends. (Two days before the auction ends is kind of late, don't you think? But ok...) I waited and waited and waited and nothing was listed. I was mad and didn't bother to bid. I feel sorry to the consignor since such list never exist I would think.

[joshleland]

As for the fleer box that stuff just happens
It's not good but that's the most honest answer I can give
At the end of the auction we are literally deluged with requests and sometimes we cannot get to them all
In the future email me directly and I will do everything in my power to get it done
Not an excuse as you're right the consignor might have lost out
But perhaps a remedy for the future if you decide to fleerbid again
I hope so
Josh evans

[Mikehealer]

Originally Posted by joshleland

As for the fleer box that stuff just happens
It's not good but that's the most honest answer I can give
At the end of the auction we are literally deluged with requests and sometimes we cannot get to them all
In the future email me directly and I will do everything in my power to get it done
Not an excuse as you're right the consignor might have lost out
But perhaps a remedy for the future if you decide to fleerbid again
I hope so
Josh evans

How did the consignor react when you told him of your poor customer service that cost him additional bids on his consignment?

[danmckee]

Originally Posted by hshrimps

Well... I have a diff opinion. They had a 86-87 Fleer BBK full box in their last auction. They stated they will list the breakdown of those packs online. I emailed them a week before the auction ends for the breakdown and was told they will post it two days before the auction ends. (Two days before the auction ends is kind of late, don't you think? But ok...) I waited and waited and waited and nothing was listed. I was mad and didn't bother to bid. I feel sorry to the consignor since such list never exist I would think.

I have had this happen to me before at other auction houses, actually Lew Lipset even cussed me out once when I asked for a back scan the day before his auction ended. I could see his point that I was late and understood.

If it is an item that I really need extra info on, I bug the piss out of them and will even call and have them look at something right then for me.

I am not saying you should have had to bug them about it but that usually does work if it is an item you think you may have to have.

Dan

[Runscott]

Originally Posted by danmckee

I have had this happen to me before at other auction houses

I think we all have. I wish my worst experience was not getting questions answered about 86 Fleer cards. If that's the worst experience of the guy who posted it, please, please, please, call me at around two in the morning when I'm having trouble sleeping, and read me the detail from the lesser ones.

I have a group of 4-5 AH's that are pretty much tied for extraordinary service in my opinion, and Leland's is one of them.