Is this bothering anyone else.

[Leon]

Originally Posted by SAllen2556

As a small business owner, I was taught that you compete in one of three ways: price, quality, or service.

...

I was in outside, straight commission IT sales for over 20 yrs until 2 yrs ago. Your first statement above immediately made me laugh. I always ALWAYS competed on at least price. I had some of the same customers for that whole 20 years as I (think) I gave them good service.

My old adage (that I stole from somewhere) when talking about price was...

OK Mr. Customer, you can only ever, in life, get 2 out of 3 of these, so pick 2

Service, Price, Quality

And to the sales folks on the board, think about that a few minutes and it's usually true.



And back to Mike Denero for a minute. I think his prices are only a bit high and I also think he has a very good eye for nice cards. Most of his cards are nice for the grade. He used to be on the board and was a very friendly guy,.

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[t206trader]

Originally Posted by Leon

I was in outside, straight commission IT sales for over 20 yrs until 2 yrs ago. Your first statement above immediately made me laugh. I always ALWAYS competed on at least price. I had some of the same customers for that whole 20 years as I (think) I gave them good service.

My old adage (that I stole from somewhere) when talking about price was...

OK Mr. Customer, you can only ever, in life, get 2 out of 3 of these, so pick 2..

Service, Price, Quality

And to the sales folks on the board, think about that a few minutes and it's usually true.



And back to Mike Denero for a minute. I think his prices are only a bit high and I also think he has a very good eye for nice cards. Most of his cards are nice for the grade. He used to be on the board and was a very friendly guy,.

.

You're absolutely right. Having just finished a customer service and sales class last semester this mantra was taught to us in both. Hardly anyone can provide a customer with everything they would like. Set up your business in a way where customers leave happy and they will look over your weaknesses and focus on your strengths.

[Leon]

Originally Posted by t206trader

You're absolutely right. Having just finished a customer service and sales class last semester this mantra was taught to us in both. Hardly anyone can provide a customer with everything they would like. Set up your business in a way where customers leave happy and they will look over your weaknesses and focus on your strengths.

I accidentally edited my quote in your post, sorry about that. Although I did go back and edit my response to be a little more clear. (they are the same now). It didn't change anything...

Price, Quality, Service....pick 2