SGC = Who cares about your cards!

[calvindog]

I was a Dominos man during that 30 minute delivery era I agree, the manager wouldn't dare tell us to race to beat the 30 minute deadline.

[frankbmd]

Originally Posted by calvindog

I was a Dominos man during that 30 minute delivery era I agree, the manager wouldn't dare tell us to race to beat the 30 minute deadline.

Why would you quit a dream job at Domino's?

[martyp]

A few years back I was willing to try to assist SGC with their holder problems since I had T206, 1954 Topps T3 and other cards slide. Using my manufacturing background, I asked about their incoming inspection. I found that it consisted of unloading the truck, and maybe counting the boxes. I suggested that based on the measuring that I did, I felt that the plastic was warped. I suggested to Derek Grady that they talked to their vendor and asked them for help to solve the problem. I was told two things. #1 - If the problem is affecting less than 10% of their product, he did not think it was that big of a deal. #2 - If they approached their vendor, he was afraid that their vendor would no longer sell to them.

I work under the philosophy that if there is a problem that you either do not know or do not care. SGC has known of the problem for several years.

[JollyRoger]

I have been receiving a few SGC "tappers" lately as well.

[conor912]

I want to hear more Dominoes stories.....they're way more interesting than this thread.

[calvindog]

Originally Posted by conor912

I want to hear more Dominoes stories.....they're way more interesting than this thread.

Best job of my life. Seriously.

[turtleguy64]

guess Bill Mastro was lucky not to have had a pizza delivered to his house by you.

[vintagetoppsguy]

Originally Posted by conor912

I want to hear more Dominoes stories.....they're way more interesting than this thread.

My very first job ever was at Dominos when I was a junior in high school. I was too young to be a driver, but I did work inside and knew all the inner workings of the operation. My stories are just the opposite. If a delivery driver missed their 30 minute time window, they were held accountable. I disagree with Steve that the loss was just written off as advertising. This was a franchise store, not a comapny store and maybe that made a difference, but it defintely wasn't written off as advertising. Twenty seven years later, I still remain friends with one of the employees from that store who went on to open a few franchises of his own.

[Sean1125]

My first job was at Dominoes.

Let's all hop on the Pizza Train.

[steve B]

Originally Posted by vintagetoppsguy

My very first job ever was at Dominos when I was a junior in high school. I was too young to be a driver, but I did work inside and knew all the inner workings of the operation. My stories are just the opposite. If a delivery driver missed their 30 minute time window, they were held accountable. I disagree with Steve that the loss was just written off as advertising. This was a franchise store, not a comapny store and maybe that made a difference, but it defintely wasn't written off as advertising. Twenty seven years later, I still remain friends with one of the employees from that store who went on to open a few franchises of his own.

Interesting. It could be a franchise/corporate difference. I'm not sure which of those the one my friend worked for.

In about a year and a half he worked for three different chains, all within about a half mile of each other. Dominos, Pizza Hut, and I forget what the other one was. All of them had delivery guarantees, and all handled it the same way.
He moved between them because there was a driver shortage and every move added about .25 an hour to his pay. Not bad in the mid 80's.
Pizza hut to dominos to ? to pizza hut. Pizza hut also let him have leftover pizza at closing. There was usually at least one that got called in for pickup and the people never showed. Saturday nights we'd show up about a half hour after closing and get free Pizza.
I also got one of those massive double decker pizzas they did for a while for free by eating the whole thing. The local prep school would have new kids try as hazing and the manager had never seen it done. Which made him hate the whole thing. I had to promise I'd do all the cleanup in addition to paying if I couldn't do it.

Steve B

[calvindog]

Originally Posted by martyp

A few years back I was willing to try to assist SGC with their holder problems since I had T206, 1954 Topps T3 and other cards slide. Using my manufacturing background, I asked about their incoming inspection. I found that it consisted of unloading the truck, and maybe counting the boxes. I suggested that based on the measuring that I did, I felt that the plastic was warped. I suggested to Derek Grady that they talked to their vendor and asked them for help to solve the problem. I was told two things. #1 - If the problem is affecting less than 10% of their product, he did not think it was that big of a deal. #2 - If they approached their vendor, he was afraid that their vendor would no longer sell to them.

I work under the philosophy that if there is a problem that you either do not know or do not care. SGC has known of the problem for several years.

Derek Grady sounds like an intelligent, hard working guy. In Bizarro World.

[steve B]

Originally Posted by martyp

A few years back I was willing to try to assist SGC with their holder problems since I had T206, 1954 Topps T3 and other cards slide. Using my manufacturing background, I asked about their incoming inspection. I found that it consisted of unloading the truck, and maybe counting the boxes. I suggested that based on the measuring that I did, I felt that the plastic was warped. I suggested to Derek Grady that they talked to their vendor and asked them for help to solve the problem. I was told two things. #1 - If the problem is affecting less than 10% of their product, he did not think it was that big of a deal. #2 - If they approached their vendor, he was afraid that their vendor would no longer sell to them.

I work under the philosophy that if there is a problem that you either do not know or do not care. SGC has known of the problem for several years.

They probably made the mistake of having the supplier make and own the molds. Typically a customer wants to own the mold so they can simply go to another supplier if there's a problem.

Fixing it might require new molds, and that's expensive.
Or the supplier might be running too fast causing the warp.

I've never seen a 10% scrap rate be acceptable for a mechanical part. (ICs yes, but the wafer holds a lot and gets cut up so the delivered ones are ok)
It might be ok if they're using the customary 10% overshipment allowance.
Since there's some QC, and maybe some extra material they want to use before shutting down the machine a lot of places have a cushion in the contract. So if you order 1000, they can ship and charge for up to 1100.
In practice I've hardly ever had extra machined parts shipped, but did have about a 5-7% overage on some custom drawn tubing.

If it was me I'd be talking to the supplier about the lack of quality.

Steve B

[martyp]

Steve, it could also be the percentage of regrind or the temp or cooling cycle of the mold. I was going to give them some ideas to measure for quality. I suggested that they just ask the vendor for input or ideas.

The 10% issue was that he was not interested unless 10% of the cards in the SGC holders were slipping.

[steve B]

Originally Posted by martyp

Steve, it could also be the percentage of regrind or the temp or cooling cycle of the mold. I was going to give them some ideas to measure for quality. I suggested that they just ask the vendor for input or ideas.

The 10% issue was that he was not interested unless 10% of the cards in the SGC holders were slipping.

Ah, ok. I thought the 10% was how many were actually bad.


The other stuff makes sense. It's surprising they wouldn't at least ask the supplier. Most places are happy to help on the technical end of things.

Steve B

[Deertick]

Originally Posted by frankbmd

Why would you quit a dream job at Domino's?

Who said he quit?

[4815162342]

Originally Posted by Deertick

Who said he quit?

I like that business model. I even have a slogan:

"Law advice over a slice"

[docpatlv]

Originally Posted by Deertick

Who said he quit?

Well maybe he didn't quit...maybe he was fired. Jeff, don't leave us hanging. Pleeeeeease don't tell us it was an "American Pie" moment with a large pepperoni pizza. Say it ain't so...Jeff!!!

[frankbmd]

Don't forget to stop by and say hello to Jeff on the weekends when he is out with his trailer. I'm not sure if he got that permit yet for the Super Bowl tailgaters. Maybe he'll be kind enough to give us a list of events where he'll be serving.

[Leon]

Originally Posted by frankbmd

Don't forget to stop by and say hello to Jeff on the weekends when he is out with his trailer. I'm not sure if he got that permit yet for the Super Bowl tailgaters. Maybe he'll be kind enough to give us a list of events where he'll be serving.

That Dominos trailer is far too nice for Jeff. I see him delivering pizza in a '71 brown Pinto (my first car)....

[frankbmd]

Originally Posted by Leon

That Dominos trailer is far too nice for Jeff. I see him delivering pizza in a '71 brown Pinto (my first car)....

According to his website, Jeff has been.........

http://www.youtube.com/watch?v=MYcqToQzzGY