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I will say this, i think the posting of the newspaper article was somewhat uncalled for (PUP). Carters had excellent feedback on many transactions until this incident. No need to go that far back in a man's past. What's the saying? What goes around......
All the more reason to keep a low profile and respond to upset customers who might get extremely upset and go venting in public, exposing possible shilling, bringing up public records that might include embezzling 1.6 million dollars. The domino effect could've been avoided with a simple response, a response from someone who claims great customer service. What we've got here is failure to communicate.
02-21-2011, 08:27 PM
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