Please see the below statement from Sean Skeffington, VP of Operations for SGC.
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Everyone,
We’ve been following the comments and questions on this issue closely, and while we cannot continue to address every question in this forum, we feel compelled to clarify a few issues.
Please understand that due to the nature of the dispute between Dave Forman and Mastro Auctions, we are not at liberty to make statements regarding the issue. What is important for us to communicate is that the dispute does not involve SGC as a company, and thus we cannot make any sort of statement, other than to express our hope that the two parties are able to resolve their differences.
However, in the course of the many online discussions, some questions about perceived inconsistencies in SGC’s company policies have come to light, and in the interest of transparency and trust, we feel compelled to comment.
First, in our continuing efforts to refine and improve our internal operations, SGC established a policy prohibiting any employee from submitting cards for grading. That policy was established in the second half of 2008. Prior to that, while there was no official company policy on the matter, it was a non-issue, since the number of cards submitted by employees was minimal. We established the policy on our own, to help eliminate the potential for impropriety.
Secondly, we feel it is important to note that as the owner of SGC, Dave Forman is not involved in the day-to-day operation of the company, and has never dictated grading policy or graded any cards submitted to SGC.
Lastly, as a grading company well-known for honoring its guarantee, we want to remind everyone that SGC continues to stand behind each and every card in an SGC holder. If, at any time, you feel that one of your cards is not accurately graded for whatever reason, we will be happy to review it for you at no charge, and as you all know, we have bought back misgraded cards in the past.
We feel that it is important to note that for the last 11 years, SGC has worked very hard to earn your trust and establish itself as the most knowledgeable, skilled grading company in the hobby. We are truly appreciative of the trust you have shown us, and we continue to work hard to earn that trust, every single day. While we understand many of the concerns that have been expressed here, we also ask you to remember that SGC still boasts the same commitment to accuracy, consistency, knowledge and customer service that you have all come to expect from us.
We appreciate your patience with our response. We also appreciate your understanding that due to the nature of this situation, we are not at liberty to discuss specifics regarding the dispute between Dave Forman and Mastro. If there are any additional questions that we can answer to help restore your confidence, please do not hesitate to call our offices.
Sincerely,
Sean Skeffington
VP of Operations
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07-06-2009, 02:06 PM
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