How long currently for PSA to enter order into their system?

[luciobar1980]

I was hoping for an update tonight (friday), but alas...

[luciobar1980]

Geez, still nothin'.

[bswhiten]

I got an email from Nicholas saying they are 3 weeks behind entering the orders...even with express orders.

[calvindog]

Originally Posted by bswhiten

I got an email from Nicholas saying they are 3 weeks behind entering the orders...even with express orders.

It's a bizarre mindset for a public company to receive a package on day 1 and not "enter" it into the system for a week -- and only then start counting the days for the type of order submitted. Very simple way to fix this mess: hire more people. Why won't they simply hire more people?

[Peter_Spaeth]

PSA must not be facing any significant competition is my take on things. People would rather wait a long time for PSA grades than use the other services.

[megalimey]

Originally Posted by Peter_Spaeth

PSA must not be facing any significant competition is my take on things. People would rather wait a long time for PSA grades than use the other services.

AMEN PSA dominates the market
I live 20 minutes from SGC Florida in Boca, same guy who greets you when you walk in sometimes is the same guy as the "Grader" if you have a question , the Facility is surprisingly quite small , I am sure if you went out back , same guy may be also packing orders and maybe taking out the trash.
Lower overhead ,normally equates to lower a quality product .

[Jobu]

My 10-day order was delivered on 2/22. Still not checked in.

[Johnny630]

Originally Posted by megalimey

AMEN PSA dominates the market
I live 20 minutes from SGC Florida in Boca, same guy who greets you when you walk in sometimes is the same guy as the "Grader" if you have a question , the Facility is surprisingly quite small , I am sure if you went out back , same guy may be also packing orders and maybe taking out the trash.
Lower overhead ,normally equates to lower a quality product .

Thats funny!

[steve B]

Originally Posted by megalimey

AMEN PSA dominates the market
I live 20 minutes from SGC Florida in Boca, same guy who greets you when you walk in sometimes is the same guy as the "Grader" if you have a question , the Facility is surprisingly quite small , I am sure if you went out back , same guy may be also packing orders and maybe taking out the trash.
Lower overhead ,normally equates to lower a quality product .

No, it's not funny at all.

As someone who has almost always worked for small businesses, and who has done high quality work, I think it's really offensive.

What I do think is lousy work is not planning well enough or at all for a move, missing due dates on work by well over a month, not getting things right a lot, and apparently taking the customer service (Disservice?) position of "just get over it"

Substandard in every way and yet some people just fall all over themselves for them.

[Snapolit1]

Originally Posted by calvindog

It's a bizarre mindset for a public company to receive a package on day 1 and not "enter" it into the system for a week -- and only then start counting the days for the type of order submitted. Very simple way to fix this mess: hire more people. Why won't they simply hire more people?

As bad as PSA is, SGC is far worse. I tried to submit cards twice in the past year to SGC at shows. First of all, their form is obscenely complicated, as they try to capture in one form every single permutation of any conceivable order. Stupid. But worst of all was that both times I had some guy trying to help me who seemed like he was just dragged in off the street for $7/hr and was more befuddled that I was about the form. News flash: I'm in your system. Give you people iPads. Let them pull up my account and quickly enter information on an iPad and then let me sign it and then print me out a friggin receipt. It's not rocket science. I just donated stuff at Goodwill and the whole transaction to log it and give me a receipt took about 70 seconds. I've leased cars with less aggravation than trying to submit 1 ticket stub to SGC to encapsulate. It's like the entire technology revolution has somehow passed these guys by.

[calvindog]

Originally Posted by Snapolit1

As bad as PSA is, SGC is far worse. I tried to submit cards twice in the past year to SGC at shows. First of all, their form is obscenely complicated, as they tried to capture in one form every single permutation of any conceivable order. Stupid. But worst of all was that both times I had some guy trying to help me who seemed like he was just dragged in off the street for $7/hr and was more befuddled that I was about the form. News flash: I'm in your system. Give you people iPads. Let them pull up my account and quickly enter information on an iPad and then let me sign it and then print me out a friggin receipt. It's not rocket science. I just donated stuff at Goodwill and the whole transaction to log it and give me a receipt took about 70 seconds. I've leased cards with less aggravation than trying to submit 1 ticket stub to SGC to encapsulate. It's like the entire technology revolution has somehow passed these guys by.

I agree, the whole complicated paper submission thing for PSA and SGC is brutal. Inevitably what I want to submit I can't find and I need to call in for help. There has to be a way to streamline and simplify this process.

I'm biased towards SGC but I do find I get my submissions back way, way quicker than PSA. PSA does a good job but is just interminably slow and never hits promised benchmarks.

[RedsFan1941]

i rarely agree with steve, but he is spot-on about sgc's presence at shows. i see their table every year at strongsville. they have not been set up on time on the opening day of the show the past 3 years. the last 2 years, when they finally opened for business, there were 2 open boxes of cereal, styrofoam cups of OJ, and half-eaten granola bars on their tables.

[swarmee]

Originally Posted by calvindog

I agree, the whole complicated paper submission thing for PSA and SGC is brutal.

PSA has had an online submission wizard for over a year. It works really well. And it saves regularly so you can go back and update regularly before you decide to print it out and submit.

[Peter_Spaeth]

Originally Posted by Snapolit1

I've leased cards with less aggravation than trying to submit 1 ticket stub to SGC to encapsulate. It's like the entire technology revolution has somehow passed these guys by.

What cards do you have for lease, I may want to borrow some.

[Snapolit1]

Originally Posted by Peter_Spaeth

What cards do you have for lease, I may want to borrow some.

Got me. Edited. Though it you want to lease my cards let me know. I might even be able to arrange a bailment, though would need to go back and brush up on quickly on bailment law.