My experience with LOTG

[clydepepper]

I won a nice Matty in the most recent LOTG auction. I had to wait a few days to mail my check, but did so before the deadline. When I had not heard anything, I tried to contact Al, but had to leave a message. He was finally able to catch me at home and informed me that he had, indeed, received my check...but I had forgotten to sign it

He was very understanding and patiently awaited my signed replacement check.

I call that outstanding customer service! My card arrived the day before my birthday.

Thanks Al...and Happy Birthday to Me!.

[Jim65]

To me, good customer service is not whether a company makes mistakes, its how they deal with those mistakes. I've never dealt with LOTG but I will check out their auctions now after reading their comments here.

[Piratedogcardshows]

QUOTE: I learned this today, because that customer read this thread, reviewed his shipment, and realized he had the cards.



He must have won a fair number of lots if he had to review his invoice to see he had 11 extra T206 slabbed cards. I think that sort of thing would stand out by just opening the package and looking at the cards.

[pokerplyr80]

Originally Posted by Jason

QUOTE: I learned this today, because that customer read this thread, reviewed his shipment, and realized he had the cards.



He must have won a fair number of lots if he had to review his invoice to see he had 11 extra T206 slabbed cards. I think that sort of thing would stand out by just opening the package and looking at the cards.

I thought the same thing too. How many cards would you have to purchase to not notice 11 extra graded t206s? 100?

Much more likely that he realized people would be keeping an eye out for these cards and he would never be able to sell them. Or he figured they were just a Christmas gift from the AH.

[calvindog]

Originally Posted by pokerplyr80

I thought the same thing too. How many cards would you have to purchase to not notice 11 extra graded t206s? 100?

Much more likely that he realized people would be keeping an eye out for these cards and he would never be able to sell them. Or he figured they were just a Christmas gift from the AH.

This is almost impossible to believe, in my opinion. Who gets 11 extra slabbed cards in an auction win and doesn't notice?

Can we learn who this lucky fellow is? Also, were all of the 11 cards returned to Al? Excuse me if this has been answered above, I can't bear to read all of it.

[vintagetoppsguy]

Originally Posted by calvindog

Who gets 11 extra slabbed cards in an auction win and doesn't notice?

Gotta be a board member, right? That's what was inferred.

Originally Posted by Al C.risafulli

I learned this today, because that customer read this thread, reviewed his shipment, and realized he had the cards.

[sb1]

You would be surprised to know how many people receive winnings and don't go through them closely or even open them for weeks, some times months. There are some buyers who win dozens of lots of bulk lots and it all blends together as well.

Same with consignors who get checks and don't cash them for weeks or months.

Some folks have other things to do, or assume since they have the box/check in hand there is no rush to do further.


Scott

[Al C.risafulli]

There were almost 200 cards in various lots that this person won. There were two weeks of holidays in-between his receipt of the package and the start of this thread. The person is a good guy, a long-time customer, who did the right thing and helped us correct a mistake that was 100% mine. He deserves a pat on the back.

-Al

[timn1]

So now people want to pile on the person who mistakenly got the cards???

From time to time I have done exactly what Scott said - not opened or looked at my packages for days or even weeks because I had other things to do, or, for example, because of THE HOLIDAYS! And I've never gotten 200 cards in an auction shipment as this person did.

The resolution is forthcoming and all is well. Stand down the attack dogs ... We've all got better things to do.

[calvindog]

Originally Posted by Al C.risafulli

There were almost 200 cards in various lots that this person won. There were two weeks of holidays in-between his receipt of the package and the start of this thread. The person is a good guy, a long-time customer, who did the right thing and helped us correct a mistake that was 100% mine. He deserves a pat on the back.

-Al

This does make sense. As long as he didn't open up the package and sell any of the cards off I suppose.

[Fred]

Originally Posted by sb1

You would be surprised to know how many people receive winnings and don't go through them closely or even open them for weeks, some times months. There are some buyers who win dozens of lots of bulk lots and it all blends together as well.

Same with consignors who get checks and don't cash them for weeks or months.

Some folks have other things to do, or assume since they have the box/check in hand there is no rush to do further.


Scott

Boy do I understand this statement. My ebay buying has dropped off a lot, but in the hey day of buying there'd be times I used to win 15+ lots a week (not every week was crazy, sometime's it was just a few). My travel schedule was brutal and I'd come home to 30+ packages. At first, I'd be very vigilant about checking everything but after a while the packages would just accumulate and I wasn't paying as much attention to whether or not I received everything I bought. Sounds crazy, but sometimes life just gets really busy and priorities change.

It wouldn't surprise me if I was shorted a package or two but that's what happens when you get sloppy with the accounting.

I'm much more in tune with my purchases now since they've dropped off a lot. I pick up things from fleabay and different AH's (including LOTG) and for the most part I have no complaints about any of the current AHs.

[BeanTown]

Originally Posted by sb1

You would be surprised to know how many people receive winnings and don't go through them closely or even open them for weeks, some times months. There are some buyers who win dozens of lots of bulk lots and it all blends together as well.

Same with consignors who get checks and don't cash them for weeks or months.

Some folks have other things to do, or assume since they have the box/check in hand there is no rush to do further.


Scott

+1 on that as I'm in that boat. Heck, I still have unopened boxes from Hunt and Huggins in the basement dating back years. Dont have any plans on selling, and nothing jaw dropping that I need to take to the bank. Why open a perfectly wrapped box?

[orly57]

I guess he just wanted the BOX in time for Christmas then. That's plausible. Makes the gifts appear more plentiful if you wrap it up and put under the tree. Makes for a good platform to set up the Christmas train. You can use as a tray for the hot cocoa.

[Peter_Spaeth]

Originally Posted by BeanTown

+1 on that as I'm in that boat. Heck, I still have unopened boxes from Hunt and Huggins in the basement dating back years. Dont have any plans on selling, and nothing jaw dropping that I need to take to the bank. Why open a perfectly wrapped box?

Kind of defeats the purpose not to even look at your cards once, no? Why not start a virtual collection? Or is it just investment?

[z28jd]

Originally Posted by sb1

You would be surprised to know how many people receive winnings and don't go through them closely or even open them for weeks, some times months. There are some buyers who win dozens of lots of bulk lots and it all blends together as well.

Same with consignors who get checks and don't cash them for weeks or months.

Some folks have other things to do, or assume since they have the box/check in hand there is no rush to do further.


Scott

I actually won a T3 card from LOTG in the winter 2015 auction and didn't get to see the card until over three months later. The box sat unopened at my house because my trip to visit relatives for a few weeks (which started days before the auction ended), turned into a 3 1/2 month trip when I was needed to help out with driving people to work after a family emergency. I ended up staying a little longer to go to Spring Training before returning home. So if there was a similar issue at that time, poor Al would have waited a long time to find out I had them.

He's a good guy, had him over one time to pick up some consignments and drop off some winnings.

[Fred]

Originally Posted by z28jd

He's a good guy, had him over one time to pick up some consignments and drop off some winnings.

Yeah I'm going to guess that an ultra rare Corcoran N172 wasn't part of the consignment.

[iowadoc77]

Originally Posted by Jim65

To me, good customer service is not whether a company makes mistakes, its how they deal with those mistakes. I've never dealt with LOTG but I will check out their auctions now after reading their comments here.

This is said very well. We all make mistakes and the measure of our character is our reaction to those mistakes.

[vintagebb2014]

+1