Proper action for a stolen package from a Buy/Sell/Trade transaction

[jayshum]

I have shipped several packages lately that have taken around 2 weeks for delivery, but so far, there haven't been any that have not been updated in more than a week which at least gave hope that they would eventually be delivered (a few are still out there so hopefully they will be as well). I appreciate the patience of the buyers with whom I have been in contact several times to let them know what the tracking is showing.

For the OP, there has been no update in a month now, and he was told by someone at the post office that the package was likely stolen along with some others. Of course, the seller was told it wasn't stolen so with everything going on with USPS right now, who knows what really happened.

As many others have said, this is what insurance is for. It protects the seller in case something happens in transit. You can get into semantics about if the the seller is responsible just for shipping or for actual delivery, but if I buy something from any company and my purchase is being shipped through the mail, if I never receive it, I will be calling them and expecting a refund as I'm sure everyone on this board would do. I don't see why the expectation would be any different when buying from a private individual unless it was specifically discussed as part of the purchase. If insurance was offered but turned down and the buyer was told they should then not expect a refund if something happened in shipping, that would clearly be different, but it doesn't sound like that is the case here.