eBay / PayPal refunds when item shows delivered?

[jchcollins]

Originally Posted by swarmee

All those words and none of them were your ebay username... hmm. And it was better for you to file a police report than run the lost/stolen mail through your mailroom supervisor?

Hopefully this gives others who make their office people handle their personal mail pause. Invest in a $50/year PO Box.

Hi there John, several points here for you to consider along with your noted judgment -

1) The police report documents an “incident”. There will be no investigation on it. It is a document which acknowledges that I contend that the mail was either mis-delivered, lost, or stolen for purpose of ebay to cover me under their policy. That’s it. I get that it sounds a bit more heinous than that, but I can assure you that is not the case.

2) Yes, all those words. In them I indicated that I tried to resolve this through my mailroom first. Including the supervisor, and his supervisor. Believe what you like, but they - likely through no fault of their own - are no help. My package was actually only one of several which showed delivered but was not physically present that day. They have an open case with the regional post office rep, so it’s still a going concern that I will get updates on. If the package in the next few weeks or months suddenly falls out of the blue sky and I get the card, I will give ebay their money back. Apologies if you don't understand me not just waiting around for weeks for that to happen.

3) This post was not about screwing the seller, filing an unnecessary report, or whether or not I should charge my mailroom with theft via my HR department at work. In the end it wound up being about the specifics of the eBay Money Back guarantee and how that works when 2 entities are basically pointing fingers at each other over a delivery scan. In the end, if I still don't receive the item as a buyer, I should still be covered. Disgree there as you may.

If you want my eBay ID, it’s available on my N54 profile details.

For the rest of you who were interested in the outcome over and above judging me as a crappy eBayer, thanks for listening.


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