eBay / PayPal refunds when item shows delivered?

[swarmee]

All those words and none of them were your ebay username... hmm. And it was better for you to file a police report than run the lost/stolen mail through your mailroom supervisor?
Hopefully this gives others who make their office people handle their personal mail pause. Invest in a $50/year PO Box.

[jchcollins]

Originally Posted by swarmee

All those words and none of them were your ebay username... hmm. And it was better for you to file a police report than run the lost/stolen mail through your mailroom supervisor?

Hopefully this gives others who make their office people handle their personal mail pause. Invest in a $50/year PO Box.

Hi there John, several points here for you to consider along with your noted judgment -

1) The police report documents an “incident”. There will be no investigation on it. It is a document which acknowledges that I contend that the mail was either mis-delivered, lost, or stolen for purpose of ebay to cover me under their policy. That’s it. I get that it sounds a bit more heinous than that, but I can assure you that is not the case.

2) Yes, all those words. In them I indicated that I tried to resolve this through my mailroom first. Including the supervisor, and his supervisor. Believe what you like, but they - likely through no fault of their own - are no help. My package was actually only one of several which showed delivered but was not physically present that day. They have an open case with the regional post office rep, so it’s still a going concern that I will get updates on. If the package in the next few weeks or months suddenly falls out of the blue sky and I get the card, I will give ebay their money back. Apologies if you don't understand me not just waiting around for weeks for that to happen.

3) This post was not about screwing the seller, filing an unnecessary report, or whether or not I should charge my mailroom with theft via my HR department at work. In the end it wound up being about the specifics of the eBay Money Back guarantee and how that works when 2 entities are basically pointing fingers at each other over a delivery scan. In the end, if I still don't receive the item as a buyer, I should still be covered. Disgree there as you may.

If you want my eBay ID, it’s available on my N54 profile details.

For the rest of you who were interested in the outcome over and above judging me as a crappy eBayer, thanks for listening.


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[bnorth]

Originally Posted by jchcollins

Hi there John, several points here for you to consider along with your noted judgment -

1) The police report documents an “incident”. There will be no investigation on it. It is a document which acknowledges that I contend that the mail was either mis-delivered, lost, or stolen for purpose of ebay to cover me under their policy. That’s it. I get that it sounds a bit more heinous than that, but I can assure you that is not the case.

2) Yes, all those words. In them I indicated that I tried to resolve this through my mailroom first. Including the supervisor, and his supervisor. Believe what you like, but they - likely through no fault of their own - are no help. My package was actually only one of several which showed delivered but was not physically present that day. They have an open case with the regional post office rep, so it’s still a going concern that I will get updates on. If the package in the next few weeks or months suddenly falls out of the blue sky and I get the card, I will give ebay their money back. Apologies if you don't understand me not just waiting around for weeks for that to happen.

3) This post was not about screwing the seller, filing an unnecessary report, or whether or not I should charge my mailroom with theft via my HR department at work. In the end it wound up being about the specifics of the eBay Money Back guarantee and how that works when 2 entities are basically pointing fingers at each other over a delivery scan. In the end, if I still don't receive the item as a buyer, I should still be covered. Disgree there as you may.

If you want my eBay ID, it’s available on my N54 profile details.

For the rest of you who were interested in the outcome over and above judging me as a crappy eBayer, thanks for listening.


Sent from my iPad using Tapatalk

I learned something new. I did not know you could have the PoPo write a story up for you and then do nothing. That is very disturbing.

[jchcollins]

Originally Posted by bnorth

I learned something new. I did not know you could have the PoPo write a story up for you and then do nothing. That is very disturbing.

You mean like the various times I’ve had a real incident / police report in the 20+ years I’ve lived in this town, and they’ve done absolutely nothing? A hit and run from about 2002 comes to mind...

I hear what you are saying, but I think some of it is just theory v reality for smaller issues just in terms of the police report. eBay told me they needed a statement on the mis-delivery of the package, and that could either come from the post office or the police. I went to the police (did the whole thing on the phone / online, in fact) since the post office had refused to come off of their contention that it was indeed delivered properly last week.


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[buymycards]

Have you gone to the PO and asked them to check the GPS delivery tracking for this item? Every package scan is uploaded instantly to GPS and can be tracked on Google Maps. It will show exactly where this package was scanned as delivered. It will take the Postmaster about 2 minutes to check it out. The GPS tracking is very exact and it will show, within a few inches, exactly where the delivery scan was made. Just because the regular tracking shows as delivered doesn't mean the package was delivered to the correct location.

[Jim65]

Get a PO Box. I bet if it happens again, Ebay will not be so accommodating.

[jchcollins]

Originally Posted by buymycards

Have you gone to the PO and asked them to check the GPS delivery tracking for this item? Every package scan is uploaded instantly to GPS and can be tracked on Google Maps. It will show exactly where this package was scanned as delivered. It will take the Postmaster about 2 minutes to check it out. The GPS tracking is very exact and it will show, within a few inches, exactly where the delivery scan was made. Just because the regular tracking shows as delivered doesn't mean the package was delivered to the correct location.

Yep. For whatever reason my scan did not have a GPS on it. The post office insinuated that it was because it was delivered to a loading dock (lots of concrete and thick walls) and many times they don’t pick up because of that.


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[tschock]

Originally Posted by bnorth

I learned something new. I did not know you could have the PoPo write a story up for you and then do nothing. That is very disturbing.

Really? They do it all the time. Ever been in an accident? All they do is file the report, unless they are charging someone involved in the accident. Many insurance claims work this way.

My guess is eBay 'trusts" this since filing a false police report is a crime in itself.

[bnorth]

Originally Posted by tschock

Really? They do it all the time. Ever been in an accident? All they do is file the report, unless they are charging someone involved in the accident. Many insurance claims work this way.

My guess is eBay 'trusts" this since filing a false police report is a crime in itself.

Why I find it strange is because anybody could just go in and make a report about anything even if it is complete made up BS if they never check it out.

I have had almost zero PoPo interaction so I don't know how things work, just seemed weird to me.

[thetruthisoutthere]

I spend the extra $2.60 for "Signature Confirmation" on everything.

I don't sell a ton, so it's worth it to get that "Signature."

[Leon]

Yeap, anything over around 100 dollars gets sig confirmation when I ship.

Originally Posted by thetruthisoutthere

I spend the extra $2.60 for "Signature Confirmation" on everything.

I don't sell a ton, so it's worth it to get that "Signature."