eBay / PayPal refunds when item shows delivered?

[jchcollins]

I mentioned briefly over on the postwar forum yesterday, but I have an eBay purchase of a single graded card which shows as delivered last Friday in USPS tracking, but I don’t have it. The card was sent to my company’s mailroom (lesson learned there...) and either they lost it, or the post office has been up to more shenanigans where something is scanned as delivered, but hasn’t really been yet. This happens some around here, and usually the item shows up the next day, but unfortunately that did not happen in this case.

The transaction was completed through PayPal on a credit card, and I believe some eBay bucks were also involved.

Question is - despite the fact that the tracking shows as delivered - do I have any recourse to get my money back with either eBay or PayPal? I know tracking is different than “Delivery Confirmation” which the seller did not purchase, apparently. I will not stick it to the seller, because from all indications he was not the one that F’d up - but I am first curious as to how I might get reimbursed if the card never shows up. It’s about a $140 loss if I can’t, not the end of the world - but still extremely frustrating. Does anyone have experience with this? Since this was just last Friday, I am going to give it a while to see if the package mysteriously appears (stranger things have happened...) but by this time next week I think I need to open a case if that is possible.

Thanks for any insight.


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