Fanatics - Auctions - Looking for insight

[Fred]

I participated in a Fanatics auction and won an item.

The auction site indicates different methods of payment and the ability to keep the card in the "vault" or have it shipped.

I'm a very simple collector, I want to pay for it and have it shipped to me, I figure if I bought it, I'd like to enjoy it and hold it (albeit, in a plastic holder).

A notification of winning the auction lot was sent with an "invoice link". The link was selected and it indicated that I initiated a wire transfer and the item would remain in the "vault". I had no idea what that meant because I'm pretty sure they don't have my banking information and I certainly am not planning on leaving the card in a "vault".

An email (you can't call them) was sent indicating I would like to pay via credit card (and pay the 2.9% credit card fee) and have the item shipped to me. Fanatics team indicates they sent an email with payment method for a credit card payment but I haven't seen it yet (yes, I've checked my spam folder a few times). I've had several emails back and forth and the response I get is that a wire payment has been sent for the item.

I'm at a total loss here. Has anyone else had this issue like this or can anyone tell me what the best way to get hold of someone at Fanatics (preferably via phone call) to get this paid for?
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