PSA Backlog Again?

[gonefishin]

I'm just wondering if anyone else has noticed that PSA is again experiencing a significant backlog.

I mailed a couple of orders to PSA that were received on Jan 23 but have not been entered yet. I sent them an email inquiring about the status so I could at least feel good about them being at PSA. I received a quick response this morning that stated they are experiencing a backlog because of and I quote:

"Recently, with all of the specials PSA has had, we have been experiencing a delay before the order can be entered into the system. This is due to the number of orders we receive when we run concurrent specials. When an order arrives at our facility, it is taken in by our security and itemizing team and manifested. Once it has been itemized, it is then taken to our receiving team to be entered. We use FIFO (First In, First Out) processing based on service levels.

Your package arrived on 1/23/25, and we are currently entering submissions that arrived at our facility on 12/6/24."

This is not addressing authentication and completion, but rather just entering into the system.

This may be a self-rectifying problem, as collectors such as I that are unwilling to pay exurbanite fees to jump ahead of the line will search out alternative avenues to have our items authenticated. If JSA did encapsulation I would have sent my items to them.

Also, why would a company continue to advertise "Specials" and attend numerous trade shows soliciting more business when the current business model cannot keep up with capacity? Of course, I know the answer to that. However, another question that should be asked is "How much does a loyal customer tolerate before going elsewhere?"

Just a couple of my thoughts, but how about anyone else that is experiencing this issue.

Kind of like Bill Murray in "Groundhog Day", but again - this is February!