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#1
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Last week I made an offer on a card for $18.50, shipping was free and stated that both on the offer page and the seller's item page. The buyer accepted my offer but added $2 for shipping. Ebay automatically accepted the offer for me and invoiced me for the price of $18.50 + $2 or $20.50. They did not give me a choice to decline even though the buyer changed the agreement by adding a shipping charge. I have spoken to two reps and a supervisor and in the end they said to wait for the buyer to open an unpaid item case and then dispute that. The buyer has not responded to my emails explaining why I want to cancel the transaction and Ebay says they will not cancel it, the buyer has to. All in all, they are saying that the seller can change the terms after the offer and there is nothing they can do about it. I tried to explain that this should be considered a counter offer since the terms were changed but it was like talking to a brick wall. In ten years on Ebay I have never seen or heard of this discussed anywhere but something has to be wrong here.
Thanks for letting me vent as this just has me in a tizzy and I do not have enough anxiety meds to use them on this. B1ll D0nalds0n |
#2
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Just pay the $2 shipping and then give him a negative review.
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#3
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I thought about that, but according to the Ebay supervisor he could have added any amount he wanted and it still would of gone through as a purchase even though I had not agreed to the terms of sale with the added $.
It would still not be considered a counter offer and I would still have to pay or receive an unpaid item strike and then have to dispute the strike. Although $2 may be considered reasonable, he could of added $5 or $10 or $100 and I would still not be able to simply decline the new offer but would have to dispute it through Ebay. |
#4
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That's interesting - and a useful caveat for all Bayers who were not aware of that particular pitfall. Sorry it had to be you to bring it to light, but thanks for the information.
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#5
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When I made a BuyItNow offer earlier, it let me ask for "caveats" and I could have put Free Shipping as one. Maybe next time, try that. I did them on the cellphone app; maybe it works differently than the website for this type of purchase.
(I have done some other things on the cellphone app that the website controls would not let me.) |
#6
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Link to original auction?
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