Clean Sweep ... are they for real?

[DerekMichael]

I am curious about something.

Last night I paid good money to win a piece from their auction. I have been trying to get them on the phone all day. I have tried two different numbers, and they simply ring ... over, and over, and over. Is there a third number that only the advanced collectors are privy to?

Every auction house I have ever dealt with would either pick up the phone, or call back within a reasonable timeframe. It just seems that the day after one of your auctions, on a weekday no less, there should be someone, ANYONE, to pick up the phone to answer any questions a client may have.

What I am wondering is whether or not any of my fellow board members have had these same issues with this particular auction house? Is this typically how they conduct business, or is this something out of the ordinary?

Thus far, I am very disappointed by all of this, and I do not feel this is an appropriate way to conduct business.


D.erek Hogue

[dog*dirt]

While I can not explain the phone calls going unanswered, I would not worry. There have been many positive transactions I have had with them.

[DerekMichael]

Thanks man. That is encouraging. It is not so much that I think I am going to get screwed, I just feel there is a major disconnect as far customer service is concerned, at least in this one particular instance.

I will try them back again later.

Thank You.

[peterb69]

I have been buying from them for many years with no problem. I know after an auction they are crazy. I would say thier customer service needs improvement, but they are a legit company and you will get you auction item.

[DerekMichael]

Thank you. They have two phone numbers listed on their web page. By any chance, are you aware of a different line to call?

Thank You.

[gnaz01]

They are fine, probably sleeping