We bought a raw lot from Goldin and relied on their description.

[martyp]

It took a full three weeks for resolution. Ken asked my son to contact CS for a return shipping label, which he did. After 3 days he asked Ken if he was to do something else. My son was then contacted and told that they were working on getting a label and the package arrived at Goldin’s 2 days later. After 10 more days, Ryan sent an email to CS to verify the package was received, no reply. The next evening, Ken was again contacted and updated. The issue was then quickly resolved. Ken personally was accessible and easy to deal with now that his email is available, but IMO should not have had to be that involved. Thank you Ken.

[troutbum97]

Originally Posted by martyp

It took a full three weeks for resolution. Ken asked my son to contact CS for a return shipping label, which he did. After 3 days he asked Ken if he was to do something else. My son was then contacted and told that they were working on getting a label and the package arrived at Goldin’s 2 days later. After 10 more days, Ryan sent an email to CS to verify the package was received, no reply. The next evening, Ken was again contacted and updated. The issue was then quickly resolved. Ken personally was accessible and easy to deal with now that his email is available, but IMO should not have had to be that involved. Thank you Ken.

Lesson learned.
Next time, look closely at the posted photos.

[Johnny630]

Time to Move On.

[BRoberts]

Originally Posted by martyp

It took a full three weeks for resolution. Ken asked my son to contact CS for a return shipping label, which he did. After 3 days he asked Ken if he was to do something else. My son was then contacted and told that they were working on getting a label and the package arrived at Goldin’s 2 days later. After 10 more days, Ryan sent an email to CS to verify the package was received, no reply. The next evening, Ken was again contacted and updated. The issue was then quickly resolved. Ken personally was accessible and easy to deal with now that his email is available, but IMO should not have had to be that involved. Thank you Ken.

Way to read the room.

[vintagetoppsguy]

Originally Posted by BRoberts

Way to read the room.

The room changes perspective based on the parties involved. If you replace Goldin with PWCC, the responses would have been much different.

Edited to add: But Net54 has always been like that. You can have 2 identical scenarios and the responses to each will be much different based on the parties involved.

[Aquarian Sports Cards]

Originally Posted by vintagetoppsguy

The room changes perspective based on the parties involved. If you replace Goldin with PWCC, the responses would have been much different.

Edited to add: But Net54 has always been like that. You can have 2 identical scenarios and the responses to each will be much different based on the parties involved.

Not only is that human nature (confirmation bias etc.) I'm not so sure that it's actually wrong thinking.

If a genuinely reputable party makes the same mistake as a less reputable party, and they both handle it in the same fashion, it still feels like the less reputable party might have been trying to get away with something and the more reputable party just made a mistake. Reputations are earned for a reason, and good ones confer the benefit of the doubt.

[Peter_Spaeth]

Originally Posted by vintagetoppsguy

The room changes perspective based on the parties involved. If you replace Goldin with PWCC, the responses would have been much different.

Edited to add: But Net54 has always been like that. You can have 2 identical scenarios and the responses to each will be much different based on the parties involved.

Sounds like TPG grading.

[Johnny630]

With TPG only One Reputation Matters….That’s Which Slab Sells for More.

Ethics Business Practices Ha…..

[Johnny630]

With TPG’s only One Reputation Matters….That’s Which Slab Sells for More.

Ethics Business Practices Ha…..Yeah Right it’s all about the Money.