Sales tax on Heritage invoice?

[GaryPassamonte]

I paid the monday after the auction, 5/7, my check cleared on 5/11, and still my item has not been shipped. Heritage is, without question, the slowest shipper I have ever done business with. And I've been collecting a long time.

[GoldenAge50s]

Well, it's somewhat comforting to know I'm not the Lone Ranger here---Thank You for all the replies!

In the case of Heritage, I guess it has to do w/ the size of the Company & the sheer number of auctions they seem to be running almost constantly, but tomorrow will be 3 weeks from end of the big auction & no shipping info in sight. Seems as if they could improve on that ALOT!

[GoldenAge50s]

UPDATE:

After an EM to Heritage yesterday asking for info, I just got notice my package shipped today via Fed X overnite & should be here by 3 PM on Thurs.

[rainier2004]

Last purchase from Heritage took 18 days to receive shipment after payment cleared. Poor customer service as well. The size of their company shouldnt matter, they have enough accountants to process their money. THey also seem to show little loyalty to repeat customers. Im a first time winner in REA and received my shipment in half the time versus Heritage paying by check...theres your standard.
Steve Suckow

[Exhibitman]

So last Friday I am wondering where the heck my stuff is--I paid the invoice online via cc the day after the auction ended. I go to check on their site and find that they assessed me an extra $2.27 in shipping. You'd think they'd get their overpriced shipping right the first time and if not at least alert me to it, but no email, no communication, nothing. Just no cards and a minuscule balance due. What FUBARed customer service. It's just so stupid not to LMK about a balance due of so little. Of course, it is ridiculous with their alleged state of the art system to have invoices ready and payable if they aren't really ready. Yet again the lack of professionalism in the sports memorabilia 'business' appalls me.

And of course here we are a week later and still no items in hand.

Dealing with them is like dealing with Time Warner Cable. I guess if you can get the materials and knowing what card-whores collectors can be, you don't have to sweat over providing good service.

And in case it is controversial: I'm @d@m w@r$h@w and I approve this message.

[wonkaticket]

I feel for the guys who don’t have goods yet that sucks.

I will say that for me Heritage has been very good and I find that Pete and Derek have been pretty responsive to my requests on the few I’ve had.

I won a pretty huge lot shipping wise and I will say it was shipped and packed out very fast and packed well. I do know Derek Grady was a big help with this so not sure what effect that had etc.

So far my experience has been very positive with Heritage but feel for those who have not had the same experience.

Cheers,

John

[GoldenAge50s]

Package recvd @ 1:30PM today, very well packed & fully protected. All items intact and as described/purchased.