This looks interesting indeed

[kcohen]

I said "of substance." Such window dressing changes nothing. Reasonable people are satisfied with a resolution to a problem. Declare victory and move on.

[sox1903wschamp]

The first two words out of the President of a Major Auction house's mouth to his Customers were "so look'. What was the movie....Jerry Maguire I think that had a great line in the movie of "you had me at hello".

When I read his first two words, he did not have me because it sounded like he was "put off" in having to deal with this issue. I am in sales and if I sent out a mass note to my irate customer base and started my note the same way, I would expect to lose numerous customer's in the near future.

Don't get me wrong, its good the issue appears to be fixed but the communication came across (IMO) about as "sincere as a spider" and as loyal customers of his auction house, we deserved more respect.

Michael S*%@tee@le

[vintagechris]

Originally Posted by sox1903wschamp

The first two words out of the President of a Major Auction house's mouth to his Customers were "so look'. What was the movie....Jerry Maguire I think that had a great line in the movie of "you had me at hello".

When I read his first two words, he did not have me because it sounded like he was "put off" in having to deal with this issue. I am in sales and if I sent out a mass note to my irate customer base and started my note the same way, I would expect to lose numerous customer's in the near future.

Don't get me wrong, its good the issue appears to be fixed but the communication came across (IMO) about as "sincere as a spider" and as loyal customers of his auction house, we deserved more respect.

Michael S*%@tee@le

I'm with you Michael. To start out with "so look" seemed very put off to me, much like I was treated for an issue I had with H&S last year, there was nothing about the issue I had last year or this issue that made me really think they were sincerely sorry. I am with Peter also, A sincere apology would have been at least a start instead of starting it with "so look". That just sounds very stand offish.

Chr...s Sh-- r e...ve

[frankbmd]

Originally Posted by sox1903wschamp

The first two words out of the President of a Major Auction house's mouth to his Customers were "so look'. What was the movie....Jerry Maguire I think that had a great line in the movie of "you had me at hello".

When I read his first two words, he did not have me because it sounded like he was "put off" in having to deal with this issue. I am in sales and if I sent out a mass note to my irate customer base and started my note the same way, I would expect to lose numerous customer's in the near future.

Don't get me wrong, its good the issue appears to be fixed but the communication came across (IMO) about as "sincere as a spider" and as loyal customers of his auction house, we deserved more respect.

Michael S*%@tee@le

+1

[smotan_02]

Interesting that this thread is happening as the Legendy Auction is kicking off. Makes me wonder...

[Fred]

I understand where some people are with this.

Ok, somebody got busted with their hand(s) in the cookie jar and after saying it won't happen again we're all just supposed to pretend like it never happened. I think the point a few people are trying to make is that this is something that shouldn't get swept under the carpet and forgotten about. This is something that impacts our hobby and hobbyist.

The way I figure, this is going to be on the minds of people after this thread goes to the bottom of the forum page and then off the main forum page. I'm guessing HOC and H&S would just wish it went away.

Maybe they ought to try and figure a way to smooth things over (monetarily). Drop he BP on the next auction to 5% (or something like that). Show the BUYERS/BIDDERS in their auctions that this is thier way of making amends for the MANY that felt slighted on this. There's nothing unethical about giving back to the hobby (and hobbyist) in a show of appreciation and gratitude.