My Heritage auction experience - Update

[rainier2004]

So I eventually got into contact with Chris Ivy at heritage after he was out of the office for a few days. The initail conversation was very unproductive as he initially admitted that peter, the director, was out of line but this was the way it was...i recieved an apology after I asked for one. He then offered the cancel my second purchase and take a full refund on lot 1 and at this point I was pretty upset over the suspension and felt this was not acceptable. Chris felt that I threatened peter if i didnt get my way id run to net54 and "tell on them"...I explained that was the case and offered the a way for the whole thing to be resolved. I asked for a reurn on the b/p on lot 1 ($37) and i would keep lot 2 and be satisfied as this would place the card at about what its worth. It was this time I apologized to Chris and Heritage for going public so quickly. My comments were strong and left for the world to see. In the future I will change this and continue climbing the managemnet ladder until I get an answer...for this I am sorry.


He countered by offering a $25 credit and overnight shipping on lot 2...i said no thanks, either b/p refund or you lost a customer. He respnded by saying no thanks and will refund lot 2...we are now19 days post-payment on lot2. I feel heritage could have fixed this and peter is a manger...i did try. "out of principle" were the words Chris used as he refused to refund any money on the card...the entire time i was offering to accept lot2 for what i paid w/o complaint. Even though chris was much easier to talk that peter, he did nothing to really fix the proble...overnight shipping doesnt change getting ripped off and a $25 credit means nothing if yu dont buy again. I stand by my original comment that heritage is a poor auction house and i will never do business again with them. We'll see if they allow me to return the crawford and both lots will be re-auctioned. This doesnt mention all the other he-said, she-said stuff on their end as the left hand at heritage seems to have no idea that the right hand exists. Chris did lift my suspension as I asked, but who cares...

Steven Suckow