My Heritage auction experience - Update

[rainier2004]

Ron: Agree with both points

Alan: I didnt get a catalog

Scott: Thanks for the heads up as this has been my experience as well. My error was TRUSTING an auction house to ensure proper representation...19.5% b/p?

I found out yesterday my account has been suspended and only Peter, the director I talked to originally, can further discuss the matter with me. The associate asked a couple questions about my experiences and after disclosing my conversation with Peter and the internet posting on net54 was told "that would do it" in reference to my suspension. I wasnt going to pursue the matter further, but feel I should contact a gentleman there referenced by another member. I truly feel bullied in the situation.

Thanks to everyones replies as I asked for them. To those that think this didn't deserve a thread, it was at 1400 views nearly 24 hours after posting...sorry it wasnt a t206 question, wait a minute I just dont click on those let alone takes the time publicly to try and embarrass the OP.

Enjoy your Hobby!

[ScottFandango]

they took care of that disgruntled customer....

that should give "customer service" a new meaning..

i know where i wont be consigning my pre war sets...

[slidekellyslide]

Originally Posted by rainier2004

Ron: Agree with both points

Alan: I didnt get a catalog

Scott: Thanks for the heads up as this has been my experience as well. My error was TRUSTING an auction house to ensure proper representation...19.5% b/p?

I found out yesterday my account has been suspended and only Peter, the director I talked to originally, can further discuss the matter with me. The associate asked a couple questions about my experiences and after disclosing my conversation with Peter and the internet posting on net54 was told "that would do it" in reference to my suspension. I wasnt going to pursue the matter further, but feel I should contact a gentleman there referenced by another member. I truly feel bullied in the situation.

Thanks to everyones replies as I asked for them. To those that think this didn't deserve a thread, it was at 1400 views nearly 24 hours after posting...sorry it wasnt a t206 question, wait a minute I just dont click on those let alone takes the time publicly to try and embarrass the OP.

Enjoy your Hobby!

Hmmmm...thin skinned over there at Heritage. I wonder if I've been suspended for comments I've made about Mike "banned from the Hall of Fame Library" Gutierrez?

[DJR]

Heritages Rule #21:

''21. The Auctioneer, its affiliates, or their employees consign items to be sold in the Auction, and may bid on those lots or any other lots. Auctioneer or affiliates expressly reserve the right to modify any such bids at any time prior to the hammer based upon data made known to the Auctioneer or its affiliates. The Auctioneer may extend advances, guarantees, or loans to certain consignors.''

I have already heard employees try to explain this away (yawn) but my attitude is if you don't plan to utilize this policy as written, don't write it. It looks bad! I wonder if I'm going to be banned next simply posting Rule #21 which is posted word for word on HA.com.

[leaflover]

On the plus side .... (1)The large scans.(2)No issues with the cards I won.

On the downside(1) They wait way too long before shipping.(2) The auction
was in Texas, the cards were shipped from Texas, yet I was charged 8 and
3/4 percent California sales tax because they(Heritage) has an office in
Beverly Hills.

Needless to say Heritage and I are divorced.

[rainier2004]

So I eventually got into contact with Chris Ivy at heritage after he was out of the office for a few days. The initail conversation was very unproductive as he initially admitted that peter, the director, was out of line but this was the way it was...i recieved an apology after I asked for one. He then offered the cancel my second purchase and take a full refund on lot 1 and at this point I was pretty upset over the suspension and felt this was not acceptable. Chris felt that I threatened peter if i didnt get my way id run to net54 and "tell on them"...I explained that was the case and offered the a way for the whole thing to be resolved. I asked for a reurn on the b/p on lot 1 ($37) and i would keep lot 2 and be satisfied as this would place the card at about what its worth. It was this time I apologized to Chris and Heritage for going public so quickly. My comments were strong and left for the world to see. In the future I will change this and continue climbing the managemnet ladder until I get an answer...for this I am sorry.


He countered by offering a $25 credit and overnight shipping on lot 2...i said no thanks, either b/p refund or you lost a customer. He respnded by saying no thanks and will refund lot 2...we are now19 days post-payment on lot2. I feel heritage could have fixed this and peter is a manger...i did try. "out of principle" were the words Chris used as he refused to refund any money on the card...the entire time i was offering to accept lot2 for what i paid w/o complaint. Even though chris was much easier to talk that peter, he did nothing to really fix the proble...overnight shipping doesnt change getting ripped off and a $25 credit means nothing if yu dont buy again. I stand by my original comment that heritage is a poor auction house and i will never do business again with them. We'll see if they allow me to return the crawford and both lots will be re-auctioned. This doesnt mention all the other he-said, she-said stuff on their end as the left hand at heritage seems to have no idea that the right hand exists. Chris did lift my suspension as I asked, but who cares...

Steven Suckow