..Net54baseball was down :(

[MikeGarcia]

I sent them a jpeg of a 44-ounce Louisville Slugger with some fake blood on it . I put a quarter next to it so they'd think it was from Leon.

[Leon]

Originally Posted by MikeGarcia

I sent them a jpeg of a 44-ounce Louisville Slugger with some fake blood on it . I put a quarter next to it so they'd think it was from Leon.

Nice one Mike....and those are some pretty funny comments guys. We really do have some supportive better halves. And in total transparency here is a message I just got from the hosting company. My response back to them was that, I understand, and had I known BEFOREHAND, it wouldn't have been too big of an issue.. I can sort of equate this to when we moved to our new software approximately 3 yrs ago....It pretty much had to be done as we had outgrown the antiquated Network54 software.Global Gold Hosting (our hosting co.) was bought by IOMart several months ago. Here is Chris from their company explaining the situation.


"GlobalGold previously rented datacentre space in three different sites and had its servers there. Iomart actually own 5 of their own datacentres which are manned 24x7 by their own staff onsite, all Iomart Datacentres are highly redundant. The servers were moved last night into iomart's Maidenhead datacentre so that our staff can better respond to issues rather than using "remote hands" outsourcing externally, or sending staff to visit a datacentre. The downtime was the time it took to power down all servers and for them to be transported and re-racked and brought back online. The outage window was 10pm last night with all to be online between 4am and 6am
- unfortunately some unforeseen events caused the 6am long stop time to be missed for a small number of customers.

The plan that is progressing through was to first get our engineers full control of equipment, then move the servers into our datacentre, then start adding more servers into the GlobalGold pool to boost performance and reliability. I'm guessing you've had a good service previously to raise this particular event. Unfortunately, that has not been the case for many customers who have been going offline regularly, it became essential to do this move so that we could better deliver a quality service.

Our staff who manage the datacentres 24x7 also deal with support tickets, so there will be improvements to support. Also, now the kit is all in Maidenhead, our monitoring systems are being installed across the board which immediately flag any issues to datacentre staff for swift response."


Chris - Infomart
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[4815162342]

As an IT guy, I can fully understand their need to make the move, but they should've let you know beforehand!!!