PSA Situation - Philly show

[YankeeCollector]

Originally Posted by sbfinley

Likely the PSA employees at the show did not have the ability or power to make that call even if it is the right one. There is a such thing as company hierarchy and even though Jim's request sounds fair and reasonable that doesn't mean the PSA employees at the show had the power to accept that request.

Understood, but there's a way of communicating that to a repeat customer that's more professional than to seem annoyed that Im even asking. They could have handled this in a nicer, cordial and professional manner. Their arrogance is what bothered me!

[ibuysportsephemera]

Originally Posted by YankeeCollector

Understood, but there's a way of communicating that to a repeat customer that's more professional than to seem annoyed that Im even asking. They could have handled this in a nicer, cordial and professional manner. Their arrogance is what bothered me!

+1 At least make an effort to helpful. A little bit of customer service goes a long way.

[whitehse]

Maybe I missed this somewhere but did you by any chance Email Joe Orlando at PSA to explain your situation and tell him of the crappy experience you had at the show? I have heard that he can be "accomodating" at times.

[Leon]

Originally Posted by whitehse

Maybe I missed this somewhere but did you by any chance Email Joe Orlando at PSA to explain your situation and tell him of the crappy experience you had at the show? I have heard that he can be "accomodating" at times.

Actually I think Joe O would be very interested in negative as well as positive feedback.

[drc]

I assume the vouchers were to have cards graded not autographs authenticated. If so it would have been nice if they accepted them for an autograph authentication, but up to them. Perhaps they they never give out free autograph authentication vouchers or coupons or deals ever (I don't know), so vouchers of any kind are never accepted for autographs.

I do understand your point about customer service, but I also know if you take a grocery store coupon for grapes they probably won't let you apply it to bananas. That's less about the grocery store's customer service, than that the coupons are for grapes not bananas.