Heritage Auctions winnings...Where are they?

[keithsky]

I feel if you as an auction company want my payment within a few days after the auction then you as an auction company better ship my item out just as fast. If your shipping department can't do that hire more people. You make enough on BP and over priced shipping charges to be able to afford it. Why should I wait 2 weeks to receive my item when you have payment within a couple days or the same day if paying by credit card or instant payment.

[HRBAKER]

The short answer to your question is that they have no shortage of bidders running the show just the way they do now.

[Runscott]

Originally Posted by HRBAKER

The short answer to your question is that they have no shortage of bidders running the show just the way they do now.

Maybe, but if we continue to publicize their ineptitude, they will have fewer bidders (at least among those on this board), and that leads to fewer consignors and a lower paycheck for Heritage.

I got a response back from them today stating that they received my cashier's check on the 22nd, although the tracking indicates 12:50pm on 11/18, and that they will ship within 7-10 business days of that date (actually, longer than the normal 7-10 days, due to holidays). Heck, with it taking four days just to move from one department to another within Heritage, I can understand how it then takes another 7-10 business days to get it out the door.

Next Heritage auction someone else is going to have to fill my bidding slots - I'll be saving my $$$ for other auction houses.

[chaddurbin]

if truly HORRIBLE~! customer service like SCP and well-documented fraud like some other houses don't scare the bidders away...then a few extra days of waiting for shipment is not gonna change anything.

[keithsky]

Well 16 days and still no item. I paid with paypal the day after the auction on the 12th and today it's the 28th. Unbelieveable. I have sent an email but no reply. I'll have to call when I know they are open as I can only call at night. With all the other auction companies out there I guess dropping these guys won't make a difference to me. I'll give my money to someone else. I wonder if I took 16 days to pay how many times they would have emailed me looking for payment. Just makes me mad that I paid the next day and money is in there hand and I sit and wait. I don't expect next day delivery but make it reasonable for people that pay ASAP. Like first come first servered.

[BrandonG]

Originally Posted by keithsky

Well 16 days and still no item. I paid with paypal the day after the auction on the 12th and today it's the 28th. Unbelieveable. I have sent an email but no reply. I'll have to call when I know they are open as I can only call at night. With all the other auction companies out there I guess dropping these guys won't make a difference to me. I'll give my money to someone else. I wonder if I took 16 days to pay how many times they would have emailed me looking for payment. Just makes me mad that I paid the next day and money is in there hand and I sit and wait. I don't expect next day delivery but make it reasonable for people that pay ASAP. Like first come first servered.

I was told that we would be receiving an email with tracking once the item has been shipped. If you're 16 days in and haven't received that email yet, then you've got some time to wait still. I did speak with one of the representatives on the phone and they are not including Thursday (Thanksgiving) and Friday as part of the 7-14 days. That being said I am still waiting for my email as well.

I did receive an email today however from an employee at Heritage who had read this thread. He stated he was going to personally look in to the matter and email back. I do have to say this, with my experience in other auction houses, Heritage does seem to have the best customer service I've dealt with. Every time I've called they were helpful, and every email I sent I received a prompt response. That is why I was so surprised with this delay of delivery. I Guess time will tell.

[BrandonG]

Haha, well had I just waited 10min to post the above...Just received an email from Heritage: "Your package has shipped via Federal Express". Yay! Hope everyone else gets that email too, good luck guys.

[Runscott]

Originally Posted by chaddurbin

if truly HORRIBLE~! customer service like SCP and well-documented fraud like some other houses don't scare the bidders away...then a few extra days of waiting for shipment is not gonna change anything.

You consider 20+ "a few extra days"? Here's what you can be certain of: people are more likely to react to problems that affect them directly. Most of us do not feel a direct personal hit from shill bidding or fraud that results in higher prices from a particular auction house. If we consistently saw that we paid more for the same item if we buy from auction house x, then we'll stop going there.

But when we see that a particular auction house consistently takes significantly longer to ship than others, it becomes a personal thing.

Besides, aren't ALL auction houses frauds and shillers? (that's what the more vocal board members would have us believe). If so, that pretty much leaves us buying from each other, or dealing with ebay. I would prefer to sift through the major auction houses and figure out which ones I feel like doing business with.

If we voice our opinions, and they read them, perhaps we'll see some positive changes. From my experience, that, along with voting with your dollars, is how you get change to occur.