Request Ebay Help

Dave4Reds · #1 11-13-2011, 05:26 AM

Quote:

Originally Posted by chaddurbin

it takes 2 to cancel an ebay auction. did you agree to cancel the auction when the seller requested it? that sucks if he doesn't have to sell the item AND get his ebay fees back.

That a good point that I forgot to mention...I did not cancel the auction...

cubsguy1969 · #2 11-13-2011, 11:36 AM

Here's a number I found on a website called "Get Human." I was able to reach a live person at ebay after an a-hole buyer left me a negative for a package that the post office lost, even though the buyer did not purchase insurance or tracking and I STILL gave her a full refund (including her shipping). I disputed the negative, which of course was a waste of time. They always side with the buyer. I mean, what more could I have done? I shipped the package quickly and refunded her money, though it wasn't my fault that the package got lost.
I felt better after at least getting to tell the rep that the people who run ebay are idiots.

866-540-3229

thetruthisoutthere · #3 11-13-2011, 12:32 PM

Quote:

Originally Posted by cubsguy1969

Here's a number I found on a website called "Get Human." I was able to reach a live person at ebay after an a-hole buyer left me a negative for a package that the post office lost, even though the buyer did not purchase insurance or tracking and I STILL gave her a full refund (including her shipping). I disputed the negative, which of course was a waste of time. They always side with the buyer. I mean, what more could I have done? I shipped the package quickly and refunded her money, though it wasn't my fault that the package got lost.
I felt better after at least getting to tell the rep that the people who run ebay are idiots.

866-540-3229

I'm certainly not a huge seller on Ebay, but when I do sell, 95% of the time I have "Free Shipping" and included in that "Free Shipping" is "Delivery Confirmation." I always use "Delivery Confirmation." Sounds like you did the right thing, but there are buyers on Ebay who will go out of their way to leave "negative feedback." I had an incident two months ago where I did not receive the items I won and paid for. The seller did not use "Delivery Confirmation" but after a few weeks he did refund my money and I left him "Positive Feedback" for doing the right thing.

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