SCP Auctions - poor customer service w/ auction item

[Wite3]

He can always ask for a partial refund. If SCP were any good at customer service, that would have been one of the options from the start (although, if they were any good, they would have the photomatch to begin with).

Joshua

[travrosty]

ask what day is the very latest you can return it, and in the meantime try to find a photo match yourself.

[travrosty]

there are a couple of photos of his office out there, looks like he had numerous nameplates.

here are two photos. several nameplates shown, but not the one you have.

i guess you would have to decide whether having an auerbach estate letter is good enough for you. it would be for me. the alternative is that the estate or someone else manufactured it out of whole cloth to try to fool somebody? seems unlikely. when he died, they probably gathered all his stuff, and this was in it. i would think it is his nameplate, owned by him. it didnt look like he only had one nameplate in or around his office all those years, probably many of them.

[scooter729]

Thanks for the help. Agreed - I feel 100% confident (as does my friend) that the nameplate is totally Red's. It's not a question of authenticity (at least not now - if he went to re-sell down the road, it could be, but that is not at all his intention. He's a die-hard Celtics fan.)

However, there were a couple of different nameplates SCP was auctioning, which were advertised as photomatches. Had this one been listed properly as not having the match, he likely would have bid more on one of the others instead of this one. Now they're all sold though, so it's his call on how to proceed.

So it's not about whether it's real or not - it's more the fact of not listing the item correctly, and then taking over a month to get back to a winning bidder about an item which wasn't described properly.

[travrosty]

agreed, he will have to decide on what he wants to do.

i would think the letter from the auerbach estate and the scp auction listing would be good anywhere as far as resale.

i agree the auction house made an error, but a photo wouldnt make it worth more for me. i would bid my top dollar if i believed it to be authentic, photo or not, not bid if i didnt believe it to be.

if the photo is the deal breaker, then he should return it.

but i do understand his argument, i just dont subscribe to it. for me there is no halfway price for a item without a photo. for me its either good or not, but if scp didnt supply what they promised, they should take it back if the buyer wants to send it back.

if he believes its red's, like i do, and believes its worth the thousand then he should just keep it, and along with the auerbach estate letter, he will be fine, and decide whether or not to do business with scp in the future. but good luck to him.

[perezfan]

But the under-bidder might not have gone as high, had he known there was no photo-match. They provided a faulty description, which may easily have led to a higher than expected price realized.

For both the inconvenience and the incorrect description, SCP should offer an option to keep the item along with a 20% discount (or something in that neighborhood). Even a 20% discount voucher towards a future auction would be a nice gesture of goodwill. Just my 2 cents...

[Tigerden]

Off topic, but I really dig that Washington Capitols jacket in the photo. Can't help but wonder if it has found its way into the hobby.