News From SGC

[botn]

All former Customer Service employees are gone.
The Vice President is gone.
Now the head grader is gone, again, tools of the trade and all.
And the PO Box is no longer valid but they did not think to let anyone know.

The good news is that the name will remain the same and the
fearless and beloved leader was released from a 400K debt for purchases of baseball
cards he was buying for resale so maybe he has more money to toss into the infrastructure.

[srs1a]

This is the 2nd time that Mr. Grady has left SGC. The first time was a period of very rapid growth for SGC. I don't think that this had to do with the departure of Derek, but more to do with the grading and customer service staff that the had at the time.

I think that SGC has its hands full at the present and they need to respond in some way. All of the people that interfaced with the collecting community are gone. Some portion of their operations have been sold to JSA, but how much and what are the specifics?

They retain their core graders, but not much more. I've been a very loyal SGC customer for more than 10 years now, but at present, I'm not sure what to think. Perhaps someone on the inside might think it an appropriate time to comment. It's been a dark hole of information since the JSA acquisition and the accompanying departure of the people that I knew.

[Griffins]

All former Customer Service employees are gone.
The Vice President is gone.
Now the head grader is gone, again, tools of the trade and all.
And the PO Box is no longer valid but they did not think to let anyone know.

Greg, this sounds a lot like Global a couple of years ago.

[Bicem]

Originally Posted by Griffins

Greg, this sounds a lot like Global a couple of years ago.

yikes, if PSA is the only (somewhat) legit game in town, looks like raw only for me.

[Jacklitsch]

Originally Posted by Bicem

Yikes, if PSA is the only (somewhat) legit game in town, looks like raw only for me.

+1

[Orioles1954]

People are born to grade baseball cards? It's not like it's THAT tough to do.

[calvindog]

People are also born to file baseball cards down.

[familytoad]

Yeah...grading really isnt that hard to do.
I think the TPG's real challenge is to get its customers coming back for more.

Making a pizza aint hard either but there are some pizzarias that I wont be going back to...but some do embrace the customer service aspect of their business with the urgency that it deserves. I go back to those.

While its not a business requirement to post on a public forum to soothe curious minds, in this case SGC could make some hay (pizza rhetorically) by keeping its customers informed.

I am willing to bet that an awful lot of the TPG users read and post here.
It may not be time to panic but I'd like to hear what's going on at SGC...if for no other reason than for them to build up our confidence in them. This is a pro-SGC board for the most part and maybe we could use a boost.

Say SGC, should we be coming back for more?