News From SGC

[Leon]

My understanding is that Derek is leaving for a better opportunity in the industry and it's not with a grading company. I don't know if all of the details are final so don't want to say too much else. I consider Derek a good hobby friend and am very happy for him. When the rest of the info comes out ya'll will understand why . And no, he won't be coming to B and L auctions. best regards

[oldjudge]

So much for SGC

[JamesGallo]

I must say that after they didn't do onsite grading at the last Philly show I was pretty ticked.
That being said the submission I gave them at the show was back VERY quickly and in much less time then the 10-15 day turn around.
However part of what I really loved about this company was that I knew the people I was dealing with by name and they knew me. We had a nice working relationship and I was able to do a lot of registry work as a result. I do not think that I would be able to do that at this point although I won't know for sure until I have some further interaction with the new customer service guys.
That being said shouldn't a company try really hard to keep good people.
In the last few months SGC has lost the VP, head grader and both customer service guys. This does not sit well with me, especially after everyone said well the customer service guys are gone but the graders are still here. Now that isn't the case either.
I also understand that there are other graders who are more then capable, it just doesn't sit right with me to have so much turn over in a short period.
James G

[bigfish]

I wish Derek and the gang the very best as they pursue other options.

[sb1]

Although I can't speak as to the future of the operation they do still retain 2 of their former graders, so the grading should remain as before. And, customer service is alive and well as I spoke to them several times today.

HOWEVER, they no longer have the PO Box 6919 in Parsippany. DO NOT mail any submissions there using USPS. Send them all to the office address at 1 Gatehall Dr Suite PO11 Parsippany, NJ 07054 whether it be by USPS, FedEX or UPS

[T206Collector]

With new ownership will always come changes, especially at the top. That is typical of any company. How SGC responds, in terms of customer service and grading consistency is anyone's guess. But it is hard for me to envision them doing a better job than they had done under the prior regime. I would just hope they are more consistent than PSA, which in my opinion, gives them some room for error....

[DJR]

.

[Jaybird]

I had a very positive experience with customer service person there, Joe DelGrippo. Very quick to respond to questions, provided tracking numbers when requested and followed up when asked. This was only a couple of weeks ago.

They seem to be keeping the ship afloat through the rough seas.