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#11
12-31-2010, 11:07 AM
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How about some Customer Service?
Sorry, I just don't get how anyone can defend what is going on here. I am in a customer service business myself, and IMO, Mears is not being very customer friendly. Every time I get an out bid notice or click on one of my high bidder auctions and it says 14 minutes and 58 seconds left I get more annoyed. Mears admits that they did not expect this and even apologized to bidders in the original post. How about ending those auctions that have had no activity for the last 10 hours and making your high bidders happy? I think we at least deserve that. You can leave open the auctions that still have no bids and the ones that are still going strong.
And, if I was a consignor and my auctions still had no bids or no bids since last night, I am not sure that I would be as happy as some of you are making it seem I should be. 
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