How Should Have SCP Handled This Situation?

[tbob]

Ouch! Tough crowd. I am with Tim N. in that I see no problem with Howard relating the shoddy customer service and shipping. I am holding my breath now as I want to see how my shipment looks when it arrives sometime this week
I do agree that you need to hold on to the original shipment until problems are resolved but man that shipping and lack of cards is scary...

[Matthew H]

The three missing cards wouldn't bother me as much as the way the cards were packaged and shipped. I can't imagine why anyone would want to do that to a customer. It's blatant disrespect and it just says "you are not an important customer because this lot is not high end." That's how I read it anyway. Really? There were pieces of your lot scattered on the bottom of the bag?

If the world was like eBay, then you could leave feedback on the front of their website, and I assume things would be different.

[brianp-beme]

I had a sour auction experience from SCP. Mind you, it was more than 15 years ago, and by now I have gotten over it, but thought I would share. I won an auction of approximately 100 T206 cards in middle grade from them, and when I received them was very pleased with their fresh, spanking white borders. I only needed about half for my collection, so I sent a bunch of them to Teletrade (remember them?) shortly after, and then shortly after that took the remainder of the extras to a card show (remember them?) to sell. A dealer (in fact a board member) almost instantly spotted them to be fishy...he believed them to have been bleached. He suggested that I show them to SCP, who happenned to be at the show, but I instantly got snubbed as trying to pull something over them, if I thought they were bad why didn't I have the whole group, etc. I got nowhere until this other dealer interceded on my behalf and confronted them about the spurious nature of the cards. I spent another month wrangling, and finally was able to come to an agreement to send back the remaining cards still in my possession for a refund amount that I thought was in their favor, but by then I just wanted things to be resolved.

Not that this helps, but it does reflect on perhaps a long-standing customer service issue with this company.

Brian

[Exhibitman]

I don't mean to sound like a hard-ass about the issue and I completely agree that the packaging is inexcusable. I've gotten a few dud packaging efforts in the past and had a few items damaged as a result, so I share your pain. That said, I'm simply not of the view that more than a refund offer should be expected to be offered by the seller, and especially of the view that once you realize a lot is partially bad you either accept it or you hold it pending a definite answer from the seller--what you don't do, ever, is bust it up and start selling it off until you are sure the seller won't take care of you. I've been in Howard's position before and I've never broken the lot until I am sure there will be no resolution.

One question for Howard since it wasn't clear to me on reading the post: Did you try to work out a partial refund or did you and SCP leave it at the point where the full refund had been offered and rejected due to some cards being sold?

[Buythatcard]

To Exhibitman: I was offered a full refund if I returned the complete lot. I told him that I was selling some of the cards and am keeping some for myself. He said that there was nothing else that he can do for me. At that point, I told him to remove me from their mailing list. I did not ask for anything else. I simply called to voice my displeasure and to see what their explanation was regarding the service I received from them. It wasn't about the money.
I might have forgotten the whole thing, if they atleast responded to my two emails or explained to me why my $1500 lot was shipped loosely in a plastic bag.

[Leon]

Originally Posted by Buythatcard

To Exhibitman: I was offered a full refund if I returned the complete lot. I told him that I was selling some of the cards and am keeping some for myself. He said that there was nothing else that he can do for me. At that point, I told him to remove me from their mailing list. I did not ask for anything else. I simply called to voice my displeasure and to see what their explanation was regarding the service I received from them. It wasn't about the money.
I might have forgotten the whole thing, if they atleast responded to my two emails or explained to me why my $1500 lot was shipped loosely in a plastic bag.

Hi Howard
In your first post you said that you had sold some cards already. In this post you said you were selling some cards. If you had not sold any cards at all, and still had all of them in hand, then that puts it in a little different light, at least to me. I can empathize with them a little bit in saying they would give a full refund and you return exactly what you did get, or keep it the way it is. Since you still had ALL (if you did) of the cards in hand, it was your choice. That being said it still sounds like the communication and packaging were sub par. regards

ps...the original poster has asked for this thread to be locked....