How Should Have SCP Handled This Situation?

[Exhibitman]

Part of the problem for a seller is that the seller has no way of knowing whether the buyer is trying to cheat them by claiming a shortage or damage, or whether there really is a problem, which is why a refund on return of the cards is often the only thing a seller will offer. I'm not saying anything illicit was involved here, just that expecting a seller to let you keep the items and just write a check on faith is not realistic.

[teetwoohsix]

+1

[rhettyeakley]

Wow, Tim is right tough crowd today!

Nobody is going to be happy when they purchase something and they don't get a few iems that they had expected (as per the description) and I find nothing wrong with coming on this forum to let off a little stetam... we've seen people do it for a lot less. I feel it is pretty inexcusable for any auction house to not deliver what is in the description, I understand there could be some mistakes in transciption, etc. but if an item is in the description and just isn't included with the package, what happened to it?
-Rhett

[Leon]

Originally Posted by Exhibitman

Part of the problem for a seller is that the seller has no way of knowing whether the buyer is trying to cheat them by claiming a shortage or damage, or whether there really is a problem, which is why a refund on return of the cards is often the only thing a seller will offer. I'm not saying anything illicit was involved here, just that expecting a seller to let you keep the items and just write a check on faith is not realistic.

That is cerainly your opinion, Adam. But if a buyer buys $1500 worth of cards from me, and says he is missing 3 of the 80, I would usually take their word for it. I usually give my customers the benefit of the doubt. If the BP was 15% then they made $225 of GP. To give back a quarter of that, to a customer that says they were shorted and they believe it was my fault, is not asking too much, imo. Maybe the most important thing is it will probably KEEP THEM AS A CUSTOMER. Again, this is debatable and is just the way I would handle it. I guess I am a push over..... regards