USED to be REA's big fan ---not any more

[Jim VB]

Originally Posted by forazzurri2axz

Follow-up---I did receive the $1800 after returning the PSA 8 and the person pointed out that the PSA 9 Miranda I sent in the 9 card transaction ($1250.00) was really an 8!!!!!!!!!!!!! I missed that REA sent me another PSA 8 instead of a PSA 9----one of the lowest pop PSA 9’s in the entire set missing as well. And no, I am not going back to REA about this

bill latzko

Bill,

Just out of curiousity, since you made exactly the same mistake that REA did, on your resale lot, how did you settle it with your customer?

[forazzurri2axz]

Jim VB and Peter---Yes, I made a mistake by not finding the second error and without hesitation refunded $1250 to the buyer of the 9 PSA 9's

Gray Ghost--I don't expect anyone "here" to do anything--Wheter it's $60 or $60,000 spent on cardboard, it shouldn't be a risk based on incorrect information given by consignor or auction house

Tom (et al) --I had NOT sold any crds that were not in my possession. I only notified other collectors after receiving the set from REA and discovered the Pirate mistake after the 9 card transaction. The Pirate card was not part of the 9 card transaction...BTW until now I also found REA to be top notch.

REA/ROB---YOU NEVER discussed taking the set back at all--it was only brought up in about my 4th conversation with Dean and then you. I explained at that point that I could not because I had sold 9 cards before finding the mistake and was told by y'all that it was MY fault for not finding YOUR mistake before doing my transaction---those were the exact words used.


bill

[Jim VB]

Originally Posted by forazzurri2axz

REA/ROB---YOU NEVER discussed taking the set back at all--it was only brought up in about my 4th conversation with Dean and then you.

bill

Bill,

I understand that this is a very frustrating situation, but this statement doesn't make much sense. It's like you're saying he NEVER discussed it EXCEPT these two times.




Mistakes happen. To all of us. You can't run an auction the size of REA and have it be 100% smooth, card for card. The real problem started here when the consignor left cards on his registry that he no longer owned. The second mistake happened when REA did not catch the consignor's mistake. The third mistake happened when you didn't catch the error either.

It seems that there's plenty of blame to go around and REA has stepped up to offer several workable solutions. Your subsequent sale eliminated one of those potential solutions, so the other options were limited.

In the end, it sounds like Rob gave in and gave you exactly what you wanted for the problem that was explained to him. You're upset with how that was handled, even though you got exactly what you wanted. AND... now you're upset with another issue that you have never even explained to them.

I realize that this is aggravating, but you could be acting a little harshly to REA in this case.