USED to be REA's big fan ---not any more

autograf · #1 06-22-2010, 01:03 PM

I guess I understand the frustration with the original predicament. I do think the offer(s) that REA put forth were fair. Understanding that you'd already sold cards that weren't yet in your possession, I guess getting the $1800 was the best option. Like other posters have said, the registries are only as good as the participants and the host companies willingness to make them good and they'll never be perfect. Not even close. I've always found Rob and REA to be top notch and work to the best of their abilities to rectify a problem. I don't spend that type of coin with them, so it's a frustrating problem, I'm sure. Seems like you're going to attempt to resell all of it, so it's ultimately a question of $$ lost, so hopefully the $1800 makes up for most of it.

GrayGhost · #2 06-22-2010, 01:21 PM

Rob, you are correct, especially if the card value is that much different, w an 8 or 9. I guess Im still stuck in the days when you just bought a nice card,and graded it Poor-Mint, based on you and other's observations. This grading stuff drives me nuts..haha.

Peter_Spaeth · #3 06-22-2010, 01:38 PM

"Follow-up---I did receive the $1800 after returning the PSA 8 and the person pointed out that the PSA 9 Miranda I sent in the 9 card transaction ($1250.00) was really an 8!!!!!!!!!!!!! I missed that REA sent me another PSA 8 instead of a PSA 9----one of the lowest pop PSA 9�s in the entire set missing as well. And no, I am not going back to REA about this"

So you made the same mistake REA made, not examining the cards to see that they conformed to your description, or am I misinterpreting???

Robert_Lifson · #4 06-22-2010, 01:44 PM

When Mr. Latzko informed us that one card was listed as a 9 but was only an 8, we immediately offered to make an adjustment that was mutually agreeable or take the set back. Errors happen and there�s not much else we can do but offer to remedy the error in one of these two manners. The SMR of the set added up to $48,950. He won the set for $41,125. The set sold for 84% of SMR. On average, each card in the set sold for 84% of SMR value. The Pirates team card lists for $1,500 in PSA 9. We offered to give him $1,500or have him keep the PSA 8 card and provide an adjustment to compensate. If we sent him $1,500, he would of course have to send back the PSA 8 card. Or he could return the set for a full refund if that was his preference. This was offered immediately. But he refused to return the set, and he didn�t want to send the card back unless we gave him $1800. It was a very difficult situation: Mr. Latzko did not feel that our adjustment solution was reasonable, AND he refused to return the lot for a full refund. He expressed that the ONLY acceptable remedy was for us to give him exactly what he dictated. And so, we decided to do exactly that: we gave him what he dictated, even though we did not think it was reasonable. We sent him what he said was the only acceptable remedy, even though there was no meeting of the minds, and the buyer refused to return the set. We gave him what he wanted. I don't know how this can be interpreted as poor customer service.

Sincerely,

Robert Lifson

Robert Edward Auctions, LLC

LOUCARDFAN · #5 06-22-2010, 02:06 PM

This is a difficult situation for both parties. Fault lies with both REA and the buyer for not checking the actual grades on the cards that were presented.

Mistakes happen as everyone is human and Rob and REA have taken a pro-active approach in dealing with the situaton at hand. In my opinion, Rob and REA has handled this with pure class and the buyer should only be upset at himself for not catching the other card before speaking with Rob. I would have checked the entire set after I saw the first card that was a mistake. I am sure that Rob would have made good on any and all cards that were misrepresented.

REA is a great and honest auction house and this will not change my mindset in the way I feel about dealing with them.

Todd

Leon · #6 06-22-2010, 02:17 PM

Just to be clear Bill and I did speak about this a few times on the phone. At no time did I ever know what auction house it was (as he never said), nor did it matter. All I told Bill was that he couldn't be anonymous (private) if he posted about it. It is a difficult situation and I am not sure REA could have done much more to make it right, than they did.

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