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#1
06-22-2010, 12:27 PM
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I think REA should do what is right and make this right! Customer service goes along way, especially with word of mouth. It may cost REA and the consignor 3k now, but look at the type of buyer he has. 60K is some nice bank! Ive never met Robert, have only heard great things about him, but in this case, it sounds like he is dropping the ball a bit!
I had a lot of shiny UFC cards go missing in the mail.(my first ever lost auction) I contacted the seller, and even though he provided me with proof of shipping, he had a photo of the envelope, with my address, date and such on it. (i have bought other lots from him, this is how he works) When i informed him they hadn't shown up, without hesitation he re-shipped the same cards and when i opened his package this morning, there were the cards, and there was my money back with an apology letter. All this for a measly 10$ order! NOW THAT IS CUSTOMER SERVICE!!
__________________
"There is no such thing as over educated! It is better to be quiet and thought of as a fool then to open your mouth and remove all doubt!! 
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#2
06-22-2010, 12:37 PM
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REA didn't have what they listed.
Bidder should get his money back, REA keeps the cards. That is the Cliff Notes / Easy Button version...
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#3
06-22-2010, 01:44 PM
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Quote:
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#4
06-22-2010, 12:39 PM
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Customer Service
I recently sold a football media guide on eBay. The customer e-mailed me that there was a small picture cut out that I missed and hadn't put into the description. He wanted to return the guide. I immediately apologized, refunded him the entire purchase price and shipping and told him to keep the guide. He was shocked that I would do this (he has a ton of feedbacks) and couldn't thank me enough. Granted this was a $20 purchase with shipping, but I didn't want to risk my 20% discount that I get being a top rated seller. I have no idea if the picture was missing or not. It seems to me that if you are going to do business on the internet, you have to be ready to stand by your product or reputation and take an occasional loss if necessary.
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#5
06-22-2010, 12:50 PM
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from reading it seems rea did offer to take the set back but bill has already sold off some cards. after that it's just determining fair market value for individual cards, coupled that with SMR inaccuracy and you have a mess.
__________________
One post max per thread.
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#6
06-22-2010, 01:03 PM
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I guess I understand the frustration with the original predicament. I do think the offer(s) that REA put forth were fair. Understanding that you'd already sold cards that weren't yet in your possession, I guess getting the $1800 was the best option. Like other posters have said, the registries are only as good as the participants and the host companies willingness to make them good and they'll never be perfect. Not even close. I've always found Rob and REA to be top notch and work to the best of their abilities to rectify a problem. I don't spend that type of coin with them, so it's a frustrating problem, I'm sure. Seems like you're going to attempt to resell all of it, so it's ultimately a question of $$ lost, so hopefully the $1800 makes up for most of it.
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#7
06-22-2010, 01:21 PM
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Rob, you are correct, especially if the card value is that much different, w an 8 or 9. I guess Im still stuck in the days when you just bought a nice card,and graded it Poor-Mint, based on you and other's observations. This grading stuff drives me nuts..haha.
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#8
06-22-2010, 01:38 PM
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"Follow-up---I did receive the $1800 after returning the PSA 8 and the person pointed out that the PSA 9 Miranda I sent in the 9 card transaction ($1250.00) was really an 8!!!!!!!!!!!!! I missed that REA sent me another PSA 8 instead of a PSA 9----one of the lowest pop PSA 9’s in the entire set missing as well. And no, I am not going back to REA about this"
So you made the same mistake REA made, not examining the cards to see that they conformed to your description, or am I misinterpreting??? 
__________________
Four phrases I have coined that sum up today's hobby: No consequences. Stuff trumps all. The flip is the commoodity. Animal Farm grading.
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#9
06-22-2010, 01:44 PM
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From REA’s perspective:
When Mr. Latzko informed us that one card was listed as a 9 but was only an 8, we immediately offered to make an adjustment that was mutually agreeable or take the set back. Errors happen and there’s not much else we can do but offer to remedy the error in one of these two manners. The SMR of the set added up to $48,950. He won the set for $41,125. The set sold for 84% of SMR. On average, each card in the set sold for 84% of SMR value. The Pirates team card lists for $1,500 in PSA 9. We offered to give him $1,500or have him keep the PSA 8 card and provide an adjustment to compensate. If we sent him $1,500, he would of course have to send back the PSA 8 card. Or he could return the set for a full refund if that was his preference. This was offered immediately. But he refused to return the set, and he didn’t want to send the card back unless we gave him $1800. It was a very difficult situation: Mr. Latzko did not feel that our adjustment solution was reasonable, AND he refused to return the lot for a full refund. He expressed that the ONLY acceptable remedy was for us to give him exactly what he dictated. And so, we decided to do exactly that: we gave him what he dictated, even though we did not think it was reasonable. We sent him what he said was the only acceptable remedy, even though there was no meeting of the minds, and the buyer refused to return the set. We gave him what he wanted. I don't know how this can be interpreted as poor customer service.
Sincerely, Robert Lifson Robert Edward Auctions, LLC
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#10
06-22-2010, 02:06 PM
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This is a difficult situation for both parties. Fault lies with both REA and the buyer for not checking the actual grades on the cards that were presented.
Mistakes happen as everyone is human and Rob and REA have taken a pro-active approach in dealing with the situaton at hand. In my opinion, Rob and REA has handled this with pure class and the buyer should only be upset at himself for not catching the other card before speaking with Rob. I would have checked the entire set after I saw the first card that was a mistake. I am sure that Rob would have made good on any and all cards that were misrepresented. REA is a great and honest auction house and this will not change my mindset in the way I feel about dealing with them. Todd
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