USED to be REA's big fan ---not any more

[GrayGhost]

What exactly do you think anyone here is going to do? If you have the means to spend that much money on cardboard, its your choice, but like anything else, it comes with risks. Good luck w however it comes out.

[ibuysportsephemera]

If someone spent 60k+ with me, I would try to give them great customer service..just sayin...

[FUBAR]

I think REA should do what is right and make this right! Customer service goes along way, especially with word of mouth. It may cost REA and the consignor 3k now, but look at the type of buyer he has. 60K is some nice bank! Ive never met Robert, have only heard great things about him, but in this case, it sounds like he is dropping the ball a bit!

I had a lot of shiny UFC cards go missing in the mail.(my first ever lost auction) I contacted the seller, and even though he provided me with proof of shipping, he had a photo of the envelope, with my address, date and such on it. (i have bought other lots from him, this is how he works) When i informed him they hadn't shown up, without hesitation he re-shipped the same cards and when i opened his package this morning, there were the cards, and there was my money back with an apology letter. All this for a measly 10$ order!


NOW THAT IS CUSTOMER SERVICE!!

[FrankWakefield]

REA didn't have what they listed.

Bidder should get his money back, REA keeps the cards.

That is the Cliff Notes / Easy Button version...

[Jewish-collector]

Originally Posted by FrankWakefield

REA didn't have what they listed.

Bidder should get his money back, REA keeps the cards.

That is the Cliff Notes / Easy Button version...

Thanks Frank !!! I appreciate that.

[ibuysportsephemera]

I recently sold a football media guide on eBay. The customer e-mailed me that there was a small picture cut out that I missed and hadn't put into the description. He wanted to return the guide. I immediately apologized, refunded him the entire purchase price and shipping and told him to keep the guide. He was shocked that I would do this (he has a ton of feedbacks) and couldn't thank me enough. Granted this was a $20 purchase with shipping, but I didn't want to risk my 20% discount that I get being a top rated seller. I have no idea if the picture was missing or not. It seems to me that if you are going to do business on the internet, you have to be ready to stand by your product or reputation and take an occasional loss if necessary.

[chaddurbin]

from reading it seems rea did offer to take the set back but bill has already sold off some cards. after that it's just determining fair market value for individual cards, coupled that with SMR inaccuracy and you have a mess.

[autograf]

I guess I understand the frustration with the original predicament. I do think the offer(s) that REA put forth were fair. Understanding that you'd already sold cards that weren't yet in your possession, I guess getting the $1800 was the best option. Like other posters have said, the registries are only as good as the participants and the host companies willingness to make them good and they'll never be perfect. Not even close. I've always found Rob and REA to be top notch and work to the best of their abilities to rectify a problem. I don't spend that type of coin with them, so it's a frustrating problem, I'm sure. Seems like you're going to attempt to resell all of it, so it's ultimately a question of $$ lost, so hopefully the $1800 makes up for most of it.

[GrayGhost]

Rob, you are correct, especially if the card value is that much different, w an 8 or 9. I guess Im still stuck in the days when you just bought a nice card,and graded it Poor-Mint, based on you and other's observations. This grading stuff drives me nuts..haha.

[Matthew H]

40'000 dollars is alot of money to be spending on 1956 Topps, js.