Have You Got Your Stuff From Heritage?

[old-baseball]

I'm just interested if anybody that has won anything in the last Heritage auction has received the item or at least a notice that it's been shipped. They've had my money in their hands since April 26th (that's not when I sent the money that when the bank has indicated that they were paid) and I haven't heard anything for since then. We're now into business day nine with no indication that it's been shipped. This is not a big item so it doesn't require specialty shipping just a single box with a group of 28 cards. I would have hoped that they would send items as they were paid for and I can't believe that with the auction ending the Thursday before they had my money that I'd be that far back in line. Is two weeks to send out a single box acceptable?

[ullmandds]

I paid for my card....yes 1 card...immediately...they told me the payment would be processed monday...which will be 2 weeks this coming monday...no word of any kind as of yet.

[Robextend]

I just got confirmation that my item has been shipped yesterday.

[old-baseball]

Rob - Did you pay immediately? That is, did they have your payment in hand early last week?

[calvindog]

For Heritage, I paid by paypal immediately and received my card the following Monday, a week later.

For REA, I sent out my payment by personal check on Monday and received my cards on Tuesday, a day later.

[Robextend]

Kevin, I actually have to check when I get home from work...this could have been from the auction that ended April 18th...if so, I paid a few days later. Seems like they are way behind on shipping, however I will confirm later on.

[glchen]

Heritage is way behind. I called them on Tuesday. They hadn't shipped my winnings from Apr 18th yet even thought I had paid by e-check on Apr 19th. They said they weren't sure why but said something that even e-checks need 5 day holds. Still they said it was late, and it should be shipped, and they would check on it. Then yesterday, I got an email saying that my winnings from Apr 18th, 22nd, and 25th were all shipped, and I got a tracking number for it. So you might need to bug them.

[petecld]

First of all, "jhs5120" has no clue about what he/she is talking about. All of the items in the "Post-Auction Buys" section are items that were offered in the auction that had reserves (Note: With Heritage, all reserves are revealed in the week prior to the end of the auction.) but were not met. When the auction ends, bidders have a chance to buy these items at the reserve price plus the BP or you can make an offer. Any offer is presented to the consignor and the consignor and only the consignor have the right to accept or refuse. This is the ONLY WAY an item is offered as a Post-Auction buy listing.

Shipping issues: Yes, we do have them. I have already requested an update for everyone in this thread and if anyone else has an issue please contact me directly at peterc@ha.com and I will do what I can.

[ullmandds]

thanks pete!

[T206DK]

by registering for Heritage's auctions you are agreeing to their terms and conditions, so in court they might just win. This policy of selling already sold items for more money is a common auctioneers practice ( at least to me it was). I've seen it happen many times at art auctions and antique auctions I've attended. I've bought lots from auctioneers after a phone bidder had already thought they had won a lot. It's a greedy business I'm afraid , and competition is stiff for all these auction houses no matter what record sales they may or may not be having.

This old surfer hippy guy from California I knew in high school used to always say something that at the time made me laugh, but when I thought about it it rings true. He used to always tell me " greed kills, Jiver", "greed kills". He may have been on to something I think.

[ullmandds]

I left my CC payment over the phone the day after the auction ended...and the woman I spoke to said it would be processed that monday. Never happened...I just called...and paid "again." You may want to call and check on status if peter hasn't already done so for you.

[old-baseball]

Thanks to Pete for looking into some of these issues on the shipping. I certainly didn't me for this to degrade into a discussion on "Post Auction Buys". I've bought multiple times from Heritage in the past and this is really the first instance of this issue that I've seen. Hopefully they'll get their immediate issues with shipping taken care of and we'll all get our "stuff" in a timely fashion.