Auction houses- when will they get a clue?

[tbob]

Originally Posted by Rob D.

Bob,

Wasn't there a thread in which you previously logged this complaint, and in the course of the thread it was revealed that the father of the owner of the auction house recently had died? I honestly don't remember the exact specifics, and forgive me if I'm off a bit (or totally wrong), but I think the timeline of the auction ending and the death was pretty close.

Rob- I believe there was a span of more than a couple of months. It's not that big of a deal and I appreciate your kind, albeit tongue in cheek, gesture which I have returned, but I think that if you give someone your word in business you should follow through.

[calvindog]

Bob, their auction appears to be clean which is more than I can say for 90% of the auctions going on presently. That should be a reason enough to support them. And we're talking ten bucks here -- not money that they overcharged you but money they were willing to give you for free. I guess everyone has their windmills to tilt at but I just don't see this one as worth getting upset about, you know?

[tbob]

Originally Posted by calvindog

Bob, their auction appears to be clean which is more than I can say for 90% of the auctions going on presently. That should be a reason enough to support them. And we're talking ten bucks here -- not money that they overcharged you but money they were willing to give you for free. I guess everyone has their windmills to tilt at but I just don't see this one as worth getting upset about, you know?

Jeff- I agree with you. Life is too short and I should have just quietly deleted their link from my list of auctions I participate in instead of posting.
Cat missed the point, it's not about the $10, I piss more than that off every day, it's the issue of customer service, but you are right when you say that I shouldn't go all Don Quixote.
It isn't good customer service though....

[Rich Klein]

I'm glad you came to your senses on this. However; the young man is just that young (I think he's 25), and may have forgotten to send you your money. Did you write a nice email reminding him about that or was that a one and done e-mail. I'm sorry you felt disrespected on this and that's what this is really about isn't it?

Regards
Rich

[egbeachley]

Originally Posted by Rich Klein

I'm glad you came to your senses on this. However; the young man is just that young (I think he's 25), and may have forgotten to send you your money. Did you write a nice email reminding him about that or was that a one and done e-mail. I'm sorry you felt disrespected on this and that's what this is really about isn't it?

Regards
Rich

Rich, he was not promised the money back from the Auction House. Some other folks told him he should get one.

Could it be that the Auction House, after sending some postage refunds, realized that he would be refunding back more than he earned and stopped it before he went under?

[tbob]

Originally Posted by egbeachley

Rich, he was not promised the money back from the Auction House. Some other folks told him he should get one.

Could it be that the Auction House, after sending some postage refunds, realized that he would be refunding back more than he earned and stopped it before he went under?

Eg- actually they DID promise a couple of times to get the refund right out but never followed through.

[uniship]

Geesch Tbob - let this one go. The man's father passed away.