PSA 7 --> SGC Auth

[spacktrack]

This situation is unfortunate for sure. However it was my understanding that the issue was resolved with Brian Dwyer earlier this week. While SGC does assume responsibility for crossovers, there are a few instances where it is near impossible to see some minor defects through a holder.

The card was submitted with a minimum grade that was lower than the assigned PSA grade. Our graders felt that the card would meet or exceed the stated minimum and proceeded to crack the card out of the PSA holder. Only after being removed the holder and in raw form was the pen in the hair detected. If any alteration was detected in the holder, it would have never been removed from the PSA holder.

Once we realized that color was present on the card, and that it would no longer meet the requested SGC minimum grade, we contacted the submitter to discuss the situation and plan a remedy. During the conversation it was agreed that this was a PSA error. However, SGC felt an obligation to the submitter because, ultimately, the card could not be crossed over in accordance with his requested minimum grade.

Although Dan is an infrequent submitter, he agreed to accept a grading credit to be used on a future submission. While the grading credit would not be equal to the purchase price of the card, since the card still retains some value, it was understood that Dan would be made as close to whole as possible. During the conversation, Dan requested that we put the card in an Authentic holder rather than return it raw, and we appreciated his understanding and cooperation in this situation.

At the end of the day this is simply an unforeseen and unfortunate situation, but we feel we did all we could to make the best of it. If anyone has any additional questions concerning our crossover process, please give us a call.

Regards,

Sean Skeffington
Vice President