Customer Service at Auction Houses

[Rob D.]

In my experience, REA is first and everyone else is tied for a distant, distant second.

A bit of irony regarding Hunt: I think they do a fine job with customer service, but I've had more issues with them (poor packaging, damaged item, wrong shipping address, failure to log a bid, etc.) than with any other auction house. But they've always worked hard to resolve the problems. I just wish they'd work harder to prevent them.

[slidekellyslide]

I've dealt with Hunt's more than any of the others and they are top notch, have always been expedient with shipping and have always sent out a notice when the item(s) were shipped. They've made corrections to items where I've noticed a mistake, et cetera. I've only bought from Rob at REA once, but everything was perfect, only one purchase from Legendary/Mastro and it was perfect too. Never dealt with Lelands or Huggins although I have participated...just never been lucky or rich enough to win.

[carrigansghost]

I have found Hunt's and B&L to be great to deal with. Hunt did recently take 3 months to ship an item, but I have no doubt that I will continue to deal with them as they were very helpful on the phone.

Rawn

[Cat]

The top three are very good. Fourth place is a distant 4th. Fifth place is a distant 5 behind 4.

1. REA - has been super fast with shipping and paying for consignments. I have never had a complaint.
2. Goodwin - never had a problem and have bought and consigned many times over the years.
3. Huggins - I have bought from them several times and I have no complaints. They are starting to move up my preferred list because of their new sliding buyers premium scale. I believe I may consign to them in the future.
4. Hunt - I reserved a phone line for their last auction and never got a call. It also bothers me that they do not have back scans for most of their cards and I was burned by this once, although I don't think they did this on purpose. Their website is the absolute worst.
5. Lelands - I have been tricked by their scans. During their last auction I requested back scans and never received them. Lelands is on my "bid as a last resort list."

[bigfish]

My expeirences:

Goodwin
Huggins
Sloate
REA
Hunt
Luckey/Brockleman
Lelands